65560028
8 augusti 2024
Our stay started off OK, room's AC was working well and it appeared clean. But from there, it went south. Housekeeping never came. Every day we needed to ask for towels. Tissues ran out. One day, towels were put in the room but beds weren't made, and they left a wet towel on one of the beds. Breakfast is not included, only coffee is included in the lobby. But the lobby coffee ran out. There is a coffee maker in the room, but since housekeeping never came, it was never replenished, once your 2 coffee packets were gone, that was it. Water pressure was fine and I've stayed in worse rooms, but that isn't exactly glowing praise for a Marriott property. Another person in our group had a room with the bathroom lightbulb burned out. The young woman at the desk was alone and offered a bulb for the room. So, after climbing up to replace their own bulb, they found it was a circular fluorescent bulb - so the bulb the hotel offered couldn't fix the issue. That meant they couldn't shower as the bathroom was dark. The hotel was fully booked, so switching rooms wasn't an option. We are returning to Rock Hill this weekend and will not stay here again!
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