Heartland Hotel & Suites

We initially planned to stay at the Grand Stay Hotel which was booked on the night we needed, so we booked room with the Heartland Hotel and Suites. Our room was clean and neat. Bed was comfortable. The toliet paper, behind the bathroom door isn't the most convenient. The towels and washcloths were fluffy and clean. However, the breakfast left much to be desired. On Sundays, they don't open the breakfast bar until 7 am. I guess other days, it opens at 6 am. There are several of us waiting at 6:50 am and the staff person walks in at 7:07 am! She has problems with her keys...can't unlock the main office or the room to the breakfast foods. It takes her about 20 minutes to get things set up, not that there is that much to set up. What was offered: a few mini muffins, bagels, granola bars, white bread, 2 kinds of cold cereal, some packets of oatmeal and the usual waffle offerings. In the frig was 1% milk, cream cheese, some yogurt, a few apples, a half full jug of orange juice and half full jug of apple juice, both of which were quickly emptied. Then she forgot to set out the plastic spoons, knives and forks. We had to ask for those. If you are going to offer breakfast at 7 am, it should be set up by 7 am, not 30 minutes later.

Manager and staff not dressed professionally. After check in, room smelled bad and asked for another room. Told hotel full and address in AM. Next morning manager rude when asked for new room. Same story-hotel full. Checked ******* and rooms were available. Showed manager available rooms. Said “well you booked online so….”. Room changed after more money. At 06:45AM had to ring bell and wait 8-10 minutes for clerk in her robe to check out. She was unable to clarify bill. Just said “it will just go on credit card.” So not acceptable. I called to make a reservation prior to booking on ******* and the room rate quoted $10 higher than *******. Gave them a chance first but value my money so used *******.