Riverview Inn & Suites, Ascend Hotel Collection

Absolutely atrocious stay. Everything in our room was broken. Both bedside lamps, all the outlets on one bedside, the bathroom door lock… and it was LOUD. Music thumping all afternoon and all night. The bed was not very comfy either. Loud voices carrying on down the hallway… come on man! The location was pretty depressing as well. There’s a shuttered Sav-a-lot across the parking lot. This was not a super cheap hotel where you’d expect this kind of experience. I’ve had great experiences with Choice Hotel branded hotels in the past. But this is just outrageous.

Clean room, courteous staff, and an amazing collection of antique architectural elements in this hotel. And the bed was so great, loved it.

Never again. Suite with upstairs room. Arrived to find the sofa bed was not made; railing to the upstairs was very very loose; pillow case had stains on it but the worst was the all night scratching above our room that was an animal, most likely raccoons. Left at 0500. Called to file a complaint...so far crickets. Waiting for the "GM" to respond to our complaint. Beware. On a positive note, the employee at the front desk was very very responsive to our initial issues. Very polite and very apologetic.

This hotel might have been nice 40 years ago but it is old and ran down. Dirty hallway carpets, nothing has been updated or repainted in decades. We stayed here as part of a basketball team for a tournament. Two families checked out early it was so bad. They found skin flakes and bugs in the bed sheets. Rooms smelled like smoke and mildew. Employees were rude and didn’t care about anything. Breakfast was ok but nothing was refilled ever. Bar and restaurant closed at 9:00pm. Pool was nice but kids were diving and playing crazy with no supervision and no employee cared. DO NOT STAY HERE.

We stayed at the hotel for 7 months, all I can say is Wow. The employees are awesome...any request , anything we needed, they were there...all shifts. Very prompt, professional and kind. That's hard to find. Location is so beautiful and they have everything you need for you. Should I be in that a. rea again..that is where I stay Karin Antonacci

Good value for the price Front desk staff was great. Very helpful. In the hustle and bustle of moving our bags to the room, my wife forgot her purse. The front desk staff safeguarded the purse until we realized it was missing and went back for it. This is an older hotel that has been updated. It is in a beautiful treeline on the edge of the Rock River. Neat pictures of local sites on the walls. Water pressure is not great. Staffing issues caused our initial checkin to be delayed. The included breakfast was also delayed. Overall, the hotel is a decent value for the price. We would stay here again