Rockhampton Riverside Central Hotel Official

I booked the King Suite and I ended up with a double bed and a single bed. Spoke to someone in reception and she was unable to help us and told there was nothing she could do cause it was fully booked. If I ever need to stay in Rocky again I won’t be staying here

Don’t Stay Here!!! I’ve travelled for over 40 years and this experience was the worst I’ve ever experienced We arrive at 4.20 and reception was closed despite signage stating “open until 5.30” After 3 attempts on emergency contact number we were informed staff was “off site and would be 40 mins” so waited over half an hour for staff to return (we had No cancellation booking) Staff member was dismissive, rude and not at all apologetic - so much so that they didn’t even acknowledge us when they drove up to entrance and let themselves into side entrance (we waited another 5mins) and after unlocking front door did not invite us in - we tested front door to find it was now unlocked - we then went to reception and we’re again not acknowledged Pool was also closed with no explanation Would NEVER stay or recommend this place

Dirty room. Room smells. Felt uncomfortable. Did not feel safe. Rude Selfish Loud noisy guests slamming doors, playing music, talking load in the hallways from 2am until 5am in the morning. Could not sleep. People Sitting outside in the car park underneath our window talking. Will Never ever stay here again or recommend it to anyone.

The reception lady was lovely, on short notice we got a room and we were allowed to pay later in the day before we checked in. She was very nice to both my woman and myself and great to talk to on the phone and in person. Talking with her at checkout was lovely too.