Courtyard Rocky Mount

Clean room with very Loud AC, The bathroom had seen better days but was clean. The staff was disinterested at best. House keeping was extremely slow, my room hadn’t been kept even at 4pm. Considering all the options available within a stones throw I wouldn’t stay here again.

As the desk clerk flatly refused to let me see the room before checking in, I turned around and walked out. It was because of the bad reviews I read online that made me want to see the room first. I can only assume the rooms lived up to their reputation and that is the reason for the refusal.

Stayed at this hotel while driving to Florida. It wasn’t a good experience. When checking in the front desk clerk apologized for the hotel being worn and dated. She said the hotel was on the list for updating. The room was OK but bathroom very worn with paint pealing and chips in bathtub. We tried to get some dinner at the Bistro and were told that they only had flatbreads and could not prepare anything else. She also said they had no beer or wine without an explanation. It seemed clear that she didn’t want to serve us. The area is a typical highway stop with an Outback and Texas Steak house nearby. Couldn’t get into Outback and Texas Steak house wasn’t very good. We are longtime Marriott Envoy members and this was the worst experience at any Marriott property. We thought Marriott had higher standards and would never put their guests in a worn down facility. I hope this review gets seen by Marriott management.

This hotel is old and run down. It’s dark and dreary. The rooms have popcorn ceilings and the wallpaper in the bathroom is peeling off the walls. The carpet in the room feels disgusting. The AC unit is so loud that it hard to sleep. Bathroom vanity/sink area is so small, barely big enough for one person. Back of bathroom door looked like something had spilled on it and dripped down the door and dried and was never wiped/ cleaned. 🤮 See pictures. Avoid this hotel. It’s awful.

Had such a nice stay on our way to Hilton Head. Hotel is clean and great. From check until check out can not say enough. Gwendolyn remembered us from trip in May and took such good care of us in Bistro. It is so nice to be able to relax and eat at hotel after a long drive. We will definitely be back again.

After a recent 10 day stay at this hotel while our home was being repaired, I want to warn potential future guests not to stay here, especially women and children. During our stay, my husband and I were verbally accosted by another guest on the elevator that continued into the hallway and then into the lobby. The acting GM was called to sort things out and he chose in his own words “to remain neutral.” In an episode of verbal violence that could easily have escalated to physical harm, the acting GM chose to remain neutral allowing the aggressor to remain in the hotel without consequences. Furthermore, we learned that the hotel does not have internal security cameras which serve as a crime deterrent and help local authorities solve crimes that do occur. Despite our strong feelings, the GM remained nonchalant and uncaring, refusing to keep his guests and staff safe from another guest who started a confrontation with us. For those of you whose families are part of travel ball teams or people coming to the local event center, I highly recommend you stay elsewhere because you will not be safe here under this GM’s “leadership.” The hotel staff were absolutely wonderful to us and were horrified at the situation and how it was handled. I am deducing that their safety and human rights are valued as much as mine by this GM.

The hotel was clean and quiet and the location right off of I-95 was great! We did online check in through the Marriott Bonvoy App and our keys were waiting for us at the front desk. Amanda (I hope I am remembering her name correctly) at the front desk was just wonderful! She was friendly, professional and made us feel so welcome. I never write reviews but she was so sweet I felt compelled to. I will definitely stay again on my next trip down to HHI.

The air conditioner was so loud(on and off constantly) that we got almost no sleep and left at 430 a.m!!! The hotel is beat up and needs remodeling. Wallpaper coming off in places. There’s many other Marriotts to choose from. Pool looked nice. Will not be back.

Awesome hotel. Staff was so nice and helpful. They were able to give directions to some restaurants nearby and to some trail heads. Room was perfectly clean and smelled nice, quiet. Comfy bed too! Like their little restaurant they have. Had a glass of wine and tried their burger. Pool is not available onsite but they said we could use the one next door which is nice. Will definitely stay here again.