Fairfield Inn & Suites Rome NY

The staff was horrible. They were not helpful at all and had no answers for anything. The rooms were terrible. The curtains were torn and had holes in them. There was no privacy in the room at all. And the girl at the desk had nothing to say about it. And was not willing to even look into changing the room for us. We were traveling with my 80 plus year old parents, after one of them just getting out of the hospital and they put us on 2 separate floors. There was stains on the sheets and pillow cases. The carpets were filthy. The bed frame stuck out so far beyond the mattress that you tripped over them or bruised your shins on them. There was no access to laundry soap or any thing else for that matter to do laundry. I was told that I could go out to one of the local grocery stores to get what I needed. With the road construction all around them it was difficult enough to find the place let alone go looking for a grocery store. I would never recommend this place to anyone. I would drive another 50 miles to find something else.

It was the perfect stay! I was one momma with 4 dancers and it met every need! If we return next year we will stay again! Oh and the breakfast was amazing!!

The room is very clean, spacious and have nice views. The complimentary breakfast is very nice!

Very clean and very friendly staff! Wife loved the heated pool. If you’re in the area this Hotel is highly recommended!

Visited the place March 2025 with 8year old son. The location is good, and easy to find with choices of restaurant closeby. The pool’s water is cooler in my opinion. Breakfast is just OK, the only fresh fruit is banana. Overall rate between 3-4.

“I was disappointed with the lack of complimentary water during our stay. We were given two small bottles of water without being informed of the cost, only to find out later that we were charged $20. This pricing is unreasonable and unfair. Better transparency and communication are needed to enhance the guest experience.”