Townhouse Condotti 29

Check in process could be improved. Hard to find the building door with very limited instructions. No “lobby” so staffing time lines are limited. Room was clean, great area.

My private apartment in Rome Once I got the hang of using all the entry keys everything was fine. A charming place with a dedicated and helpful staff. Only 6 rooms — felt like my own private apartment in the center of glorious Rome.

When we TRIED to stay here, we were told our room was given away, because someone else arrived before our 2:00 arrival. We had all the paper work with us, including confirmation. They couldn't have cared less. This was crazy as our friends had arrived the night before and told the manager that they were excited to see us and they reconfirmed the room. We were exhausted after a 12 hour flight from Shanghai, so we were a bit shell shocked and just did what the manager told us. We got in a taxi (40 euro) and went to a dump that they recc, thank goodness we asked to see the room before we committed, it was awful, bare wiring hanging from the ceiling etc. So, we got back in the taxi (40 euro) and stayed in the lobby of the Via Condoti 29 until we called ******* (thank goodness, this was the only place on that trip that we did book through them) and they got us a room at the "sister property" across the street, which turned out to be better than Condoti 29. What we found out later is that the manager was trying to keep our original rate and send us to a dump and pocket the difference, instead of sending us to the more expensive(nicer) sister property directly across the street. So, while ******* did refund our money, we were out the 80 euro taxi and the international cell phone calls. Which all added up and we could have stayed in a really nice place for all the extra money we spent. This was the worse service we had in all of Italy and all the other places we stayed turned out great. On our return to Rome on our flight out, we skipped the city altogether and stayed about 30 minutes from the airport at El Due Largo, which was fantastic!