Best Western Ars Hotel foton

Myself and my partner have just returned from a 5 day stay here. Firstly, the hotel was clean and modern…ish compared to other hotels I have stayed in. We stayed in room 406 directly next to the lift which was extremely loud. Each time it went up or down the whole room vibrated, not the best when you’re trying to get a good nights sleep. The first time our room was cleaned we came back to our room door actually being left unlocked and open for anyone to come inside presumably by the cleaning staff. On our 3rd day the toilet in our room broke and wouldn’t flush. There was water constantly running in it and pairing this with the noise of the elevator we didn’t get the best nights sleep. We let the reception staff know about the toilet and left them with our room key while we went out however we came back to the toilet not being fixed and no mention to us about it when getting our key back. The next day we mentioned it again and this time when we arrived back in the evening it had been fixed… only to break once more after it had been used. The area is not close to the centre of Rome as described, it is a 10 minute walk down lots of steps (this was an utter nightmare to walk up after a long day exploring the city) and then around 6-8 stops on the train depending on where in the city you want to visit.