Hotel la Fenice

房間乾淨，雖然是市中心卻也安靜，就是入住遇到了小麻煩，這家酒店辦理入住在另外的地方，距離不遠，但是初次入住感覺有點不適應。其它都還好

Well where do I start… We arrived in the sweltering heat to be greeted with a sign on the front door that we had to go to another hotel, Hotel Concordia, to check in, as there is no staff at reception for Hotel Le Fenice. Upon receiving the keys to the property, Room 202, we made our way to the room and immediately smelt a strong odour of mould. There were mould stains on the ceiling with little flies around it. We turned the aircon on to try and get rid of the smell as the room felt very damp, but this appeared to make it worse. The aircon was on some sort of timer, which switched off every 5 minutes and sounded like a small jet engine when starting back up. The shower filled up water and took a while to drain, and due to slow drainage, the shower left dirt behind in the tray. The sink was cracked and looked very poor. The bed had a mattress topper on top, which was too big for the mattress, so when you slept on the edge it felt like you were going to slide off the bed. My partner and I were very itchy laying on the bed, which we were concerned about as we had previously read reviews about bed bugs. The Wifi does not work in the room, you need to go out into the hallway. Due to the strong odour of mould I could not sleep and spent most of the night/morning in the hotel foyer to get away from the room. I advised the hotel staff at Hotel Concordia the following day of the foul mould odour and everything else wrong with the room, and that we will be checking out as we have found alternate accomodation, to which the hotel staff said “ I’m sorry about your stay”. There was no offer to move into another room, nor was there any offer of a refund for the second night, or a partial refund for the first night. Do not stay at this property.

In my experience the hotel and service are very poor, will not stay again. We had a room for 3 adults so they put a chair-bed that was very clumsy and stable (imagine sleeping on it ) . The mattress kept sliding down keeping me awake. There is nobody in reception , for anything you have to go to another hotel. I came back late from work and found that the cleaner left only 2 towels , no shampoo or toilet paper . I called reception at 11pm and was told to go to another hotel to sort it or tomorrow . Air conditioner didn’t work or literally didn’t work so was suffocating in the heat. Breakfast hardly any choices … And stairs is all stained and dirty. Shame as this hotel is in the amazing location !