Evenia Zoraida Resort

3rd visit, we are English but live in Spain, we paid for gold all inc so got the orange wrist bands. If you pay for standard all inclusive you get a blue band which means you don’t get named alcohol and a meal in the ala carte (which isn’t worth trying anyway) we learnt this on our previous stays. We normally visit in September came in May, it was just as busy we were a group of 9 with 2 children, the food in the day was ok lots of choice and tapas from the bar too. But the breakfast and evening meals were terrible. 1 fish option and pizza plus lots of veg, chips and rice, no meat at all on one night other than kids hot dogs. Previous visits they had grilled meat of different kinds each night, and lots of cakes etc. Lots missing, and the quality was terrible. We learnt to fill up during the day at the snack bars. No issues getting sunbeds, room clean, no air con, well it went on for a couple of hours in the afternoon from a unit which looked older then me. Turns out they turned it on only when the kids club was on. Check in took an hour. 2 bus full of elderly Spanish people got dropped off at the same time. Entertainment terrible. Previous years they had bands on. Sadly our 3rd a finally visit, we have booked elsewhere for our group trip next year.

The worst and I mean worst holiday ever . Do not come here . Unless you want insulting and laughed at because your Spanish isn’t quite up to the standard they expect . This hotel can honestly bring the worst out of people due to their rudeness and ignorance. Bar staff laugh if you’re trying to speak Spanish and joke about you , we’re helping keep their jobs going . The manager had been made aware and told us that this isn’t the first complaint they have had about the bar staff . When we arrived here, the reception said that there are no availabilities in the extra restaurants and we would have to pay anyway, which works out £990 for seven of us. Otherwise you can pay per time you use them but all the Spanish has taken them because they get the orange wristbands. We were happy to pay per time that we went because it wasn’t that expensive expensive as you can pay for adults and children so once every other night would’ve been fine, it would’ve been a lot less than what we have been paying out every night. They also get better alcohol which we’re not bothered about to be honest, but when the Hotel states that there are other areas to eat, they should not advertise this, or at least ask people to book 3 months in advance online to eat at their extra restaurants.( Sarcastic comment.) we have five children which consists of the age of 3, 13, 14, 15 and a young adult who is 20 they have put us all in separate rooms so the 13 and 14-year-old are on their own rooms down the hallway. We had no choice because the room they gave us next to them didn’t have enough room for our child who is three luckily we can trust them, but we’re very unhappy as we assumed we would be together, and then the young adult and 15-year-old would have their own room next door. I lost my wristband and to get proof of being at this hotel I had to name everyone and my son who is 15 has a different surname. He has been made to be the lead traveller on the booking system which I thought was very strange. Luckily I managed to get my wristband but I felt very uneasy trying to explain to them as it looked like I was trying to pull a fast one as I clearly stated that I’m the adult and have been the lead passenger throughout this booking. My children are all of mixed raced ethnicity and the older ones have been made to feel like aliens, ignored at the bars and also in the local area . No one speaks a word of English in the restaurants around which consist of maybe 2 or 3 . No local restaurants open until 8pm, when we tried to book they told us 45 minutes to eat which we thought was very strange as their were tables free so we said we will wait , all the Spanish we’re looking at us like we had just landed from space , we sat down after 20 minutes which we thought was strange as we called they’re bluff accepting the wait , which they clearly didn’t look impressed about . 7 of us to one menu , they had no time for us . We had to use google translate all of the time . We have

We were a little apprehensive about the hotel due to negative reviews on Trip Advisor but on arrival at the hotel any apprehension disappeared the hotel was very clean as was our room (which was cleaned daily ) the reception staff were polite ,helpful and friendly as were the restaurant ,bar and cleaning staff. The guests are mainly Spanish (buy hey we were in Spain) . At no time did we witness or experience being treated by staff differently than Spanish guests. We had blue bands which is classed as silver service and found the local drinks good enough , we always found plenty to eat .All in all we had a good time