Playasol

Excellent week spent here for 2 adults and one 12 year old. Would recommend the hotel. Food was good and varied. Some guests piled their own plates with food e.g prawns or cookies and then used them as a buffet at their own table and then ended up leaving them so that was a waste and meant there was none left for other guests but not sure what hotel staff can do about that. Hotel staff were friendly and professional, especially Margarita and Paqui on reception and Antonio on the bar and all the female bar staff. Thank you to you all. They mainly speak Spanish as is to be expected but try their best to speak English. As my Spanish is non existent this was appreciated. Pool facilities good, excellent slides. Usual scrum for beds in morning but staff don’t allow this to start till 10am. Some guests put there towels down in morning and then don’t return all day but this is not the hotels fault. Surrounding area has good restaurants and things to do. Highly recommend Pizzeria Firenze. Rooms are on the small side, we had to put the table and chair on the balcony to open the pullout sofa bed.

The food at this hotel is diabolical. The majority of food on offer isn’t even edible. Cheapest cuts of meat, raw/half cooked vegetables, sauces that all have an underlying taste of fish. Mussles were gritty and mushy, fries freezing cold, pizza was just bread with tomato thrown onto it. Chefs all sweating onto the grill, zero choice of salads- even the grated carrot was pickled for some insane reason. The breakfast was laughable. Bacon was incinerated and black, sausages laying in a literal pool of fat, eggs left to go rock hard. Tapas meats stunk of body odour and most of it was green round the edges. I’ve stayed in family hotels all around Europe and this place was by far the absolute worst of them all when it comes to food. The hotel should be ashamed of itself.

I'm extremely disappointed with this experience. One goes on holidays a few days a year, and we expect a nice experience after a full year of work. Instead I got even more problems instead of being able to relax, specially when we arrive at a hotel where the staff is lacking empathy and manners. I had a problem with my reservation (was an honest mistake) and there was no effort to resolve it from either the reception staff (they even were kind of mocking me for the situation) and then I tried to resolve it at the customers service and Mr. Jose López only gave me an answer (without resolving anything) after FOUR emails and a bad review on my part to their survey. The lack of professionalism astounds me! As for the hotel conditions: 1) The rooms could be in better condition and I asked for a sea view, which is laughable since they charge more for it, but you need to look to the left from the balkony to see it (you have other hotels in front of you). So not worth the price, I think. 2) The pool zone is chaotic, since it's shared with Playalinda. But the main problem is that there is a sign saying it's forbidden to reserve pool chairs, but forget it!! If you want to do like the others and have a chair for the day, you need to arrive until 11am and then you can leave it there all day. I saw it happen... and no enforcement of the rules by the staff. I was never in a hotel like this tbh. 3) As for the food it's ok, but there is barely any fruit!! Always watermelon, melon and pineapple... and that's it. The only good point I must say, and that from my point deserves a star, is the pet policy. I saw all kinds of pets in the allowed areas, and the owners always respected the rules, and they allow all species and cats and dogs. So congrats on that. I'm not repeting this expercience though.

Booked through Love Holidays, app great no problem. Smooth sailing. Beach is very close with a nice promenade with shops etc Hotel has everything expected Prob was we were literally the only English people here & as English people who don’t speak/understand Spanish we struggled. This hotel is entirely centred around the Spanish in every sense. I get we are in Spain (before the comments start) but just to advise people before they book this is the case. We struggled from the start but saw the week through after quickly understanding the very basic food & drinks etc. On arrival the show you a terrible room which you booked & at the same time show you the upgrade at todays half price deal- €200!!. They also charge for the safe €35 & pool towel change €1 per towel, not a problem, just for info. Also something to note is if your flight is later in the day, check out is midday & you are then on your own, no food/drink, no showers/changing rooms, no towels nothing. We sat poolside sweating for 6.5 hours waiting for transfer with no where to change for the flight. Again with prior knowledge, this would be fine, we would just book an earlier flight. These are simply some facts, take as you will

No parking There is absolutely no parking at this hotel The town is a forgotten place

Rooms are standard enough, all you need, clean and comfortable beds. Pools are just brilliant, slides are fantastic! Plenty of lifeguards all the time. Big slides height restrictions are 120cm. Right on the beech and board walk and local strip for bars, restaurants and shops. Highly recommend Lilly's on strip for Food, friendly staff and EPL To the food, only booked breakfast as food very orientated to Spanish clientele. Good selection for breakfast of cereals, breads, standard fair. Pancakes/crepes are always being cooked with plenty of toppings. Staff mostly speak english and are generally very nice, especially Hugo the night porter who goes above and beyond Negatives Corridors are very noisy and as we were beside the lifts this was exacerbated by the suites of furniture placed outside lifts(Super Idea/NOT) on each floor, where children congregate up to to 1am Had two call security 3 nights in a row and deal with it myself another night, when an adult was too drunk to get to his room. The Gym is very limited and equipment was broken and unusable for most part Pools open at 10am and the usual sun bed run begins, but this is now usual and in Holiday resorts and i haven't taken points away, as there is generally enough beds for all I would go back and or recommend to a friend, with some caveats