DoubleTree by Hilton Chicago O'Hare Airport-Rosemont

Nice room good service,everything is good The steak is good besides the hotel

Room is basic, clean but very old-style decoration. Location is good, near airport and outlet mall Service in America is horrible as always, not surprised. Reception is ok, not above average but not below average but the concierge team is really bad. I called to reception before to check if I can leave the luggage before my arrival date because I have to go to another city for few days and back to stay in their hotel. The lady on the phone said yes, I can just go to hotel and leave my luggage. When I was there, I asked reception lady again, she said yes I can leave my things in their luggage storage. After that, the concierge guy said no, we are not allowed to leave our luggage there, I explained to him as I called to ask before and reception on that day said yes as well. He felt angry and said she (reception team) must ask him first. I understand if hotel staff on the phone or reception on that day told me I cannot leave my luggage. But they said yes, that's why I went to the hotel. It's not our fault that concierge guy did some unpolite manner to us. You should communicate within your team. Anyway, this is American hospitality standard as my experience but still the country that's always expecting 20% tip from customers. So funny.

Quite nice. Smell nice. Just had no hand shower head. No complimentary water offered.