Hotel Monterrey Roses by Pierre & Vacances

Tolle lage ,sehr sauber und sehr nette Bedinung🤗

C’est un hôtel tenu par la mafia catalane. Attention car il vous vole des affaires dans votre chambre à ne surtout pas recommander

Sauna war zu

We stayed in this Hotel as part of the Titan “Little Boats of Catalonia” tour 10th-17th September 2024. Titan had promoted the Hotel Monterrey, Roses as being 4* which it definitely is not. The rooms are very basic, lacking facilities, poorly furnished and the shower area in the bathroom had black mould on the tiles. When I asked for this to be cleaned, the fumes from the cleaning product used caused an allergic reaction. As a result, we had to change rooms with the Titan tour manager as the hotel said they had no other rooms available. The eating arrangements were very poor. The dining room was unattractive and lacked atmosphere. It was more like a poor quality work’s canteen. The food was unappealing, poorly cooked and repetitive. Due to the large number of groups staying there were queues at the buffet stations and food ran out or was lukewarm. Staff seemed to be demotivated and disinterested. It was impossible to get a decent cup of coffee at breakfast or after dinner. How this hotel was given a 4* rating is a mystery and we would never stay there again.

Just before our Saga/Titan group visit I looked up comments about the hotel on Trip Advisor. I only read 1 or 2 comments from this Sept but several from last. I was so disappointed & wondered what the experience would be like for my 80th Birthday. When our group of 40 arrived Oct 8th, I had very low expectations so was very pleasantly surprised. Comments had said no fridge, payment needed for the safe & no kettle. We had a fridge, the safe was free & we'd taken our own kettle. The room was a reasonable size, the bed was fine, bath, shower & balcony all good - TV a bit small but we had little time for television. In the dining room, there were allocated tables for our group & plenty of choice of food at the buffet. Pity only 2 of the 3 coffee machines were working at breakfast time as there were often queues. However the coffee tasted fine; important for me. You may gather that I was pleasantly surprised & assume that either changes had been made since 2023 or the the comments were made by people who like to complain. During our week at the Monterrey Hotel, we had several coach trips with our group, walked to the harbour for a boat trip to Cadaques; we walked round the corner for our mini-train trip to Puig Alt; a fair sized supermarket was just round the corner - all very convenient. The walk to the Citadel & main town were a longer walk but we can still manage that.

The main issues we had were in the buffet dinning room. We were on a guided tour on half board. There were a number of similar groups there at the same time so at peak times the dining room was extremely busy with long queues for the various counters. There was plenty of food. It was the quality which we found unacceptable. They cooked beef 1 night. It looked nice but the first bite I took was inedible. I chewed it as best I could and swallowed it. Others I know were unable to and had to spit it into a napkin. I don't like wasted food so explained to the waitress collecting plates that it was inedible. She just smiled so I don't know what to make of that! There were other meats on other nights including pork and lamb. Sadly almost all were poor quality. Many of the dishes on hot counter were cold and I mean actually cold not warm. The warming plate was warm but the dishes seemed to be raised above it so were not kept warm. At breakfast eggs were fried in the room. I asked for an egg fresh off the fryer but was told I had to take one of the cold congealed ones from a previous batch. I have eaten in many buffets over the years including some amazing ones on cruise ships but this was worse that the ones we went to when our children were young in budget all inclusive hotels Our room had stains in the bath and some tiles had been replaced in the bathroom with non matching ones Many of the things we experienced were mentioned in a review 5 months, and it is disappointing that progress has not been made

On arrival with group, I was not on list, although I was lead booking for myself and friend. Waited over 1.5h before allocation. Reception staff had limited English so sometimes had to wait for change of duty before resolving queries Room adequate, but cheaply decorated and furnished. Bathroom also adequate, but bath stains scoured out, so large white patches. Safe jammed open and was told that I had to wait ( not a problem) and that I had to be in attendance for any work etc done in my room. That’s a new one on me ! Telephone never worked entire trip. No tea/ coffee making facilities, ? room service ? Towels changed every day, even when put back on rail; which shouldn’t happen in this environmental age Bar area bleak, with uncomfortable chairs and tables. No service before 16.00, and most unwelcoming Dining room like school refectory, and we had to sit with our own travel group. Food poor: large selection, but displayed in unheated dishes, so often lukewarm / dried up. We found the microwave hiding behind the servery ! Too much wastage, desserts with lots of jellies etc so often not eaten. Few staff, one of whom also doubled after 16.00 in bar, and was also the electrician This is rated a 4 star hotel, which it misses by a mile, even allowing for country variations in grading A disappointing stay, made worse by no prior information telling us that we were staying “out of season”, so lack of facilities and things to do in Roses, which was a 30/40 walk away with very limited public transport

Although customers have been complaining about the quality of food at breakfast and dinner since 2019 nothing has improved since. Wine that I've paid for, I am not allowed to leave the restaurant with to take to another part of the hotel. Have never come across this before in any 4star hotel. As other customers have stated rooms are basic and glasses don't get removed. There are plenty of hotels on this promenade and I would recommend trying a different one.

Stayed at Hotel Monterrey as part of a group tour. As many reviews will say, the hotel is ideally located right next to the beach. (+1) Admittedly, trying to check in 40 group members would try the patience of any reception staff, they achieved it quite quickly and efficiently. (+1). However, on further occasions when asked quite simple questions by members of the group, the responses were curt, abrupt and not always helpful. (-1) The rooms, although clean with comfortable beds, (+1), are below the standard of what I would expect from a 4-star hotel. Sparsely furnished with ‘cheap’ plastic chairs and a simple Formica-covered surface with no effective mirror to do make up. (-1). They do, however, have free wi-fi. (+1) Previous reviews have complained about the fact that there is no soap dispenser next to the sink. The hotel have ‘addressed’ this by issuing the smallest piece of soap I have ever seen in a hotel. (-1). It only lasts a few hand washes and new bar wasn’t issued for another three days. (-1) Glasses in the room were not washed for the whole week. (-1) Should you wish to have a mid-morning cup of coffee, don’t try going to the hotel bar as it doesn’t open until 12:00. (-2). The bars of many hotels I have stayed in are open by at least 10:00. Breakfast, served in the large dining room, does have a good variety of fruits, breads, hot food and omelettes (+1). Apparently, we were told they had a shortage of cutlery and therefore have to keep hold of your knife and fork for each course. So spreading butter using an egg and bacon coated knife doesn’t go down well. (-1). Our group had an area of tables set aside, but one couple, who wanted to eat alone, strayed onto a table just outside our ‘zone’ and was shouted at, in Spanish, by one of the table clearers that they must move back into the ‘zone’. Not only was this rude, but very humiliating for the elderly couple. (-2). Evening meals were not a lot different! Starters and sweets for the week we were there varied very little and were rather bland. The main meat course was usually a hunk of meat that was either very undercooked or tough. (-2). Plates were removed (without your cutlery!) often seconds after you had finished your course. (-1). I have read some of the management responses to reviews and after thanking contributors for their reviews, they state that our “feedback is vital in helping them resolve issues raised” or “have made note of your comments for consideration”. These are some responses from 2019 and yet have probably been “considered” but not acted upon. (-2). Overall (-10) seems a little harsh and very rarely do I submit such a poor review, but, I am sorry Monterrey, things need to improve……..I’m afraid I won’t return.