Best Western Plus Orchid Hotel Suites

Everything was good

酒店乾淨整潔，服務員態度好，設施環境衞生都可以，餐廳服務好，乾淨衞生

Requested housekeeping ~9AM per their instructions, but the room wasn’t cleaned when we came back ~10 PM. The key card was also needed to rekeyed everyday. Breakfast room staff are courteous and nice.

It took 3 different rooms We ended up in 3 different rooms in the course of the first hour. The first room didnt have water, the second smelled of cat urine and the 3rd ended up being in the "executive wing". The staff members were friendly and the breakfast was fine.

Room was clean and quiet. AC and heat worked well. Staff was friendly and efficient. I will gladly stay there again.

Unbelievable, property use to be nice. Now a dump The night audit is an embarrassment. No wonder he works at an establishment like this. The rooms are trashed, stained floors, torn carpet, smells horrible, barely any bedding, mites/bugs in the carpet, parking lot full of cars with bullet holes,walked in and drawers were open, mini fridge warm and smelly, tile on floors cracked and stained, dresser burnt, tv remotes dead, hair in the tub, people yelling as cars are parked. The night auditor is lazy and uses any excuse he can to not do his job the way the brand trains their employees. The manager must be a real piece of work here if they let their property team and quality be like this. The front desk guy doesn't realize it but my glasses are AI and recorded his wonderful check in