Gästanvändare
5 juni 2023
I booked 20 rooms at this Hotel for my football team. Few days before check-in, I called and finalized the number of rooms needed - which was 11. The day that my Head Coach checked in, he spoke to Mark at the front desk and said there was 1 less person, so we only needed 10 rooms and not 11 and if it could be possible to drop 1 room without charge, Mark said no problem. Upon checking out, I, the Owner received and invoice for 11 rooms. I called on Sunday and spoke to a front desk Individual, and was told I would have to call back Monday when Luke (Manager) was in. I called this morning and 3 things transpired. 1. The lady who answered seemed like I was disturbing her day, and needs to loose the attitude, 2. The points were never put on the rooms and I need to contact Choice Privilege (sounds like a you didn't do you job problem, not mine) and 3. She informed me that Luke said we will still be charged for the 1 extra room we had, but Mark said no. For me, it's about principal not money. So 1 person said yes, and 1 person said no - and instead of finding a solution, you've gone with the one that makes your Hotel look undesirable. So, I'll be posting to ALL social media platforms, filing a complaint with corporate, and connecting with the executives on LinkedIn. It's a shame, this could have been so easily resolved.
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