Purobeach Resort Santa Ponsa

We stayed here last year and loved it so much that we booked again for April 2024. Unfortunately, when emailing the hotel to request the same rooms as last year they informed us that the hotel was closed for the season. We promptly informed travel republic, who claimed that they were not aware. Given that the hotel informed us less that 24 hrs after we emailed them, I believe that TR either didn't want the hassle of sorting us an alternative accommodation or hadn't even booked us in yet. TR were less than helpful and were interested in helping us. (Not the hotels fault!) I am so glad we emailed the hotel beforehand and that they were so prompt in informing us they were closed, giving us opportunity to sort something before travelling. I dread to think where we would have ended up if we had arrived to an empty hotel!

Closed Indefinitely. its new owners are an investment company who could care two hoots about customers bookings . They will try and palm you off to one of their other hotels. Far more expensive at your expense and offering little in return . Customer booked with Travel Republic 2024 are not being advised totally unacceptable behaviour

From the minute we checked in the staff were amazing. Reception staff- extremely helpful. Restaurant staff-the best 👌, bar staff- funny. Food was lovely. Different choice everyday and a wide selection. Always hot dogs and chips available for my restrictive eater. Air con in the room was perfect after a walk up from the beach. Drinks were available until midnight- My children lived on the slushies. Never any issues getting a sunbed although it did start to get busy as we were checking out. Kids entertainment was good. Views across santa ponsa beach are breath-taking. Can't fault this hotel or the brilliant staff. Would defo recommend and come back.

Great hotel with the most beautiful views no matter where u are in the hotel. We went all inclusive, food choice was very good every night. It was a different theme, bbq, Mexican, Italian, pizza night etc..great selection of starters n desserts. After breakfast,snacks start up which is usually burger and chips or hotdog and chips.. Kids club was very good 1.5 hours each day and then at night they do discos n quizzes. All staff are very friendly and helpful. The terrace area has live music each night, just nice background music to enjoy your drinks. Staff were very helpful. There's a free mini bus that takes you to the main area each hour ( collects you at the beach if I remember right) The cons: Alot alot of steps at the hotel. We just parked our pram at top of the stairs for the week. Heavy suitcases up and down the steps can be tricky. They should just ramp the whole place and do away with the steps. Bedrooms are dated but comfortable. Aircon worked very well in our room. The hotel itself is up a very steep hill. If you go out the front gate and turn right and walk for about 5 mins you will come to a set of stairs that takes u straight to the main area. Not great on the way home, very steep. I would return to this hotel as the pros outweigh the cons.

Overview Hotel is ok, very basic and shabby. Rooms are in need of an upgrade, old furniture and brick solid beds, feel like you’ve stepped back in time. The hotel is on a large hill which is ok as it’s serviced by a mini bus, however this only has seats 8 so get there early. The hotel is spread out over a large area and rooms are all on different levels meaning there’s are stairs everywhere, some rooms can be as much as 6 flights down from reception. I would not recommend this to anyone with any mobility issues, older people or people with children. Reception staff are not the most helpful - trying to find your room isn’t easy and they just give you a map and send you on your way. They are also very rude and inconsiderate with the evening male receptionist having a terrible attitude. The clientele is very mixed with families, couples both young and old. Many rude individuals who don’t know how to queue or have many manners. Due to the close proximity to the bars of Santa Ponsa it seems to attract some undesirable types who are just out for an alcohol fuelled break so if you want peace and quiet and a good night sleep, I’d maybe think again. You get what you pay for here, 3 star but could really do with some upgrades as I would say it’s at the lower end of 3 star. Food - 3/5 Food was very mixed, always something to eat but selection is a bit smaller than your usual all inclusive. Theme nights were nice but missed the mark on the food quality. Meat options are always very fatty which is a shame. Large salad selection. Breakfast was a bit disappointing if you don’t like beans and eggs as that seemed to be much of what they had. Ivan and Vincente from the restaurant are a credit to the hotel, lovely and friendly. Cleanliness 4/5 Maids are courteous and friendly. Rooms were clean enough but the floors could be cleaner. Towels and beds changed everyday except Sunday and Thursdays. Toilets in the bar and restaurant could do with being cleaned more often. Facilities 2/5 Apart from the pools there isn’t much to do. The spa pool wasn’t opened on some of the days we were there and if it was it wasn’t until 2/3pm. There is apparently some football or tennis pitches across the road but not to our taste. The bar was small and dated, but never too busy. May be busier in peak season. The aircon in our room didn’t work until 5 days into our stay, I’m not sure if this is centrally controlled and this is why - not great for stuffy rooms. The pools were very dirty and in the time we were there we didn’t see it being cleaned. I don’t think these are chlorinated either. Entertainment 1/5 Mini disco every night then some sort of entertainment. Singers mostly and mostly rubbish. Entertainment starts very late so not great. Location 3/5 Lovely views especially if your in a room that isn’t down many flights of stairs. A short walk to the main centre and back although many stairs or big hills so not for those with any walking issues.

We've been to this hotel lots of times now - think this was our 8th or 9th visit. We've been at different times of year over our visits so feel we know the hotel and area pretty well. This is our 'go to' hotel as we know what we're getting and we know it's nice and easy. The hotel has changed quite abit over the years - some for the good and some not for the good. The differences we noticed this visit is that the hotel seem to be getting abit greedy with regards to the rooms. They wanted to charge us an extra 20 euros per night to have a sea view. Now our sea view had a massive building crane in front of it which woke us up at just gone 8am every morning so I didn't pay any extra and if I had, I would've swiftly asked for my money back. I've never been asked to pay for a sea view here and you would think that they would offer this as an incentive to returning customers. We didn't have young children with us but noticed the animation team didn't interact at all with children or adults. Previously, we've always had daily chats with the animation staff but the staff this year, although seemed pleasant, didn't interact with any customers that we witnessed. Food is still fantastic, atmosphere is still laid back and the views are still amazing. Staff are all fabulous - it was lovely to see Vicente in the restaurant and Chencho in the bar again. All staff members were lovely and a massive credit to the hotel. We'll no doubt return in the next year or two at some point. Hopefully it doesn't change too much!