Gästanvändare
16 juli 2024
Has potential to be a great restaurant. Our first visit to this restaurant, on arrival, we thought what a fantastic place, beautiful gardens, stunning building with easy parking and so quiet. We walked in, only a resident was there to greet us! We had to ring the bell for service, ok no problem, she pointed to the dining room and was told to take a seat at any table (only one other couple seated). We were given a menu prior to sitting and asked if we would like a drink? We choose a bottle of wine, quite expensive list. It was promptly brought to the table, unopened! Are we ready to order our food? Felt a bit rushed, we asked for more time. As no one opened our wine, my husband poured. Ummm you expect better service after paying £30 a bottle. Incidentally, it was advertised as Australian, the bottle said Chilean. Our food ordered, the wait wasn’t too bad! When the food arrived, an apology was offered for the delay and would we like any sauces? I choose chicken in a tomato, herb and cheese sauce with wedges. It was awful and tasteless! My husband had steak, which he said was ok but not the best, expensive for what it was. The chips were not at all appetising and left most of them. The desserts were acceptable, probably not homemade! When we finished, our plates were removed and we were asked if we wanted anything else. On replying no thank you, we were left and after waiting for about 15 minutes, decided to leave and had to ring the service bell at reception for our bill, which unfortunately an error was made, but on pointing this out offered no apology. The service charge added equated to 10% which I begrudgingly paid. I should have queried it but as there was the error decided to leave it. We left both feeling very disappointed, different feeling to the beginning of the evening! It’s a huge shame as we are looking for a venue to cater for a forthcoming celebration, the venue is perfect, sadly the food and service let it down. Sorry we won’t be returning!
Översätt