Holiday Inn & Suites Wausau-Rothschild

We experienced a blowout on our motorcycle tire on I39 and had to be towed to the hotel. Consequently, our attitude at check-in was not up to par. But, Brandon got us checked in.... then relocated to a second room because of a foul odor coming from someone's room nearby (microwave dinner?). He was so calm and accommodating, I couldn't thank him enough, especially after I screwed up the keys to both rooms. The next day, Paul was also super helpful and understanding of our situation as we got the bike towed and repaired. The hotel's hot tub was by FAR the cleanest we've seen in the last 20 days on the road. The restaurant was too expensive (sides were a la carte) so we were able to walk up the street to a sports bar for dinner. We did have the TV lock up twice, but it eventually cycled its way to being back on. I only wish breakfast was included.

First and foremost,...DO NOT STAY HERE....We stayed for two nights on 7/26 and 7/27...Our room smelled like mold/mildew strongly. When running the in wall A/C unit it became progressively worse, and it was leaking water causing the carpet to be soaked. We asked the front desk if there was anything they could do and we got told no. They were full and there was no maintenance around. We asked if they had some odor absorbers and he said no, just air freshener. Being 8 months pregnant, I was concerned about breathing the mildewy air in all night. The next day, I again asked the front desk to please do something, as I was now congested. They were busy at the time and I asked them to call me to let me know if someone would be coming to look at it. They never called. A few hours later I went back down and it was brushed off that they forgot because they're busy since they were fully booked, yet both front desk personal were just sitting at the desk when we walked down, with no guests and not on the phone. They finally had maintenance come and they cleaned the carpet and vacuumed the A/C unit, then placed a couple of fans in the room to dry things up. This didn't resolve the issue. I emailed the general manager on 7/27 about the issue and the lack of concern and action from the staff. Cindy, the general manager responded on 7/29, apologizing for the experience we had and then excusing why the A/C unit caused water and said they'd refund one night of our stay to our card. I replied to that email and she never responded. Then I asked on 7/31 when the refund would take place and she said on 8/1 that it was done last night and it would show up in a day or so. It's now 8/6 and the credit never showed up, rather, I had an additional charge for $169.12 to my card today. When I phoned and spoke with her and stated that my card was charged she put me on hold, only to come back and state that the girl did charge the card and would be refunding it "now". No apology for the error, even after explaining that this unexpected charge caused an order for my baby's car seat to not go through. No explanation as to why the refund wasn't done when she said it would be a week ago. Nothing. The staff here are unacceptable. They don't care, they are just "doing their job" and very poorly at that. Again, DO NOT STAY HERE. If you have any issue or concern, it will be excused and blown off and will be a stressful experience trying to resolve it.

We stayed at the Holiday Inn for a family wedding. We were thankful to be able to check in early to get ready for the wedding which was really helpful. Paul was friendly and efficient at the front desk and our room was clean and very comfortable. The wedding reception facilities were also very nice!

Stayed here while picking my son up from summer camp. This is a nice hotel with clean rooms, comfortable beds, and a nice indoor pool/hot tub area. We had a poolside room that opened into the pool area and had a private seating area. The sliding door to the pool left a bit to be desired, but it did lock and keep the chlorine smell out. The staff was friendly, helpful, and accommodating. We got back to the hotel late Sat night, and they allowed us late check-out on Sun, so my son could sleep in a bit and get some time in the pool without feeling rushed. Very much appreciated! The hotel has an onsite restaurant, so they don't offer the typical Holiday Inn hot breakfast. The restaurant was very good Sat morning, but they're closed on Sun and Mon, so you're on your own for breakfast those days. All-in-all, a very good experience, I would stay here again.

Spacious hotel and rooms, hotel feels good quality. Comfy bed. Located next to a small ***** mall and not too far to other stores. Close to a gas station. Friendly staff. Comfy beds. Clean rooms. Restaurant on site but did not use.

It started off with us calling for a room for 4 nights. We always ask if there's a pool and hot tub which they said yes. When we got there a few hours after making the reservation, there was a sign on the desk that the pool was closed for repairs. I asked the front desk clerk who was the same guy who took made reservation, why I wasn't told this when we called a few hours ago, and he said they thought the repairs were nearly completed. However the pool never opened the entire 4 nights we were there. (The hot tub was open.) Also, NOT ONE TIME did housekeeping come by during our 4 nights. We finally got frustrated when for 2 days they wouldn't bring towels, we went to the pool area and got some pool towels. On the 3rd day we also brought our bag of garbage to the front desk since housekeeping never came by. Also on the the 3rd day the TV went out. We called twice for help and each time they said someone would come to fix it, but it took hours. We wrote an email to the manager of the hotel about all this. I doubt they'll respond or even make any changes.

Very nice hotel, welcoming staff. Enjoyed it very much, left family a day early and we returned for another night 6 days later. Perfect mid-point between MSP and the UP Michigan. This will be a regular stop for us in future trips. The breakfast option is a great deal and knowing its part of the price, extra nice.

Chose this hotel because it had queen beds as opposed to only doubles offered at the hotel next door, where the wedding block was held. Completed online check-in and was just given the keys after showing my ID. Had to call for the Wifi code, which had been hand written on the folder that held the cards. Stayed for 3 nights, and found out on the 2nd day, only after going to the front desk, that you had to actually request any kind of service. Was disappointed this hadn't been explained when we checked in. Had to wait for the only person at the desk to run up and get some fresh towels for us while several people waited in line. No extra rolls of TP were in the room. Each morning (around 8-10), there was only luke warm water for the shower. Had hotter water in the afternoon but just hot enough. Everything was clean and the room was nice. The pool area looked very nice. The beds were okay but the pillows just fell flat, no support. Not happy with the bedding either. Attached restaurant was nice (no free breakfast of any kind). It wasn't horrible but would not stay here again. Just felt like they were trying to save pennies and need improvements on customer service.