ibis Rotorua

Very helpful front desk. Ev charging is very convinient us. Would definitely come back every time

ibis Rotorua is located near a public geothermal park, you can visit there to take a look at the bubbling pool and smell the steaming sulphur filled in the air.

The hotel was dirty, not enough amenities, they did not change our bath towels and no hand or face towels. Some front desk staff were helpful some had an attitude. Breakfast was not good and staff need a bit of training. They ran out of napkins, can you believe it?

Good location, very near to Lake Rotorua and CBD. Service is fine. However, the bathroom is a little small.

The staff of the hotel is friendly and helpful. But the hygiene of the room was awful. The first room were given was full of stains, the carpet, curtains and even bedsheets. We informed the staff who was very professional and arranged another one for us. The newly arranged one was much better, although quite a lot of stains were found on the carpet and sofa which I was not dare to touch. Location so far ok but if you’re not driving, that’s took you 15 minutes walk from the city information centre. Anyway, the cleanliness of the room didn’t worth for the price and won’t choose it again.

Overall is good and it is a great place to stay. Reception staff is friendly as well.