VR Rotorua Lake Resort

The hotel's environment and location are excellent, and the underfloor heating is a great touch. The front desk made check-in feel very warm and welcoming, and check-out was smooth and hassle-free. I really wanted to give a 5-star rating.However, the breakfast experience was extremely disappointing. A female staff was busy clearing tables the entire time and provided no service at all. Many food items were already gone — we went at 8:10 AM, and breakfast was supposed to be available from 7 to 10 AM. There was no bread, no croissants, no apple pastries. As for fruit, only three pieces of orange were left, and they didn’t even have any pulp. I pointed this out to the staff member, and she simply told me that the breakfast supply was already finished, then continued tidying up without offering any help. But there were still over two hours left before breakfast was supposed to end! I was honestly speechless. I had no choice but to drive into the city center to buy some croissants myself. I don’t know if this was a cost-cutting measure or if they genuinely ran out of pre-frozen pastries, but either way, the experience was very poor. This was already our third time staying here, and the previous two visits did not have this issue.

A bit outside of Rotorua with nothing but a small convenience store nearby is what made me rate the place as only a 3 out of 5. No ATM or restaurants nearby makes it a bit of a hassle. If you don't mind taking the car its just a few minutes to the city and it's close enough to the tourist attractions. Rooms are clean and so are all the towels and sheets. Staff was helpful when asked upon. The place has a bar, restaurant, sauna, pool and gym so everything one might want.

Poor service, poor breakfast and poor ventilation in room

Clean and nice deco room, lovely water view, spacious bathroom, however, the facilities such as gym and cleanliness in public areas can be improved. As to location, if you drive, that’s no a problem at all, would love to recommend this resort.

Outward appearance is good, but on closer Inspection it is shabby, once was high class accommodation but now cushions and curtains dirty. Unidentified scraps on bed linen and bathroom had very visible mould. The bath is a great size with headrest, heated floor and good water pressure. Our room had a great view of the lake, but people walking past windows, no real privacy. Good size room interesting room layout.

Too old, dirty