B&B@The Redwoods

This was a nice B&B stay at in Rotorua. It’s within walking distance walking distance of the redwood forest, which is about a 10 minute walk. A half decent restaurant about 5 mins away. Lots of restaurants are downtown, which you have to drive. Vivien is a very nice host. We would stay there again!

Not what it is advertised to be. can't believe the reviews are mostly 5/5 The kitchenette was shared, no sink, the lounge was shared and was dreary and needed fresh air. Breakfast ok The bedroom had no wardrobe to hang our clothes, the fan in the bathroom was not working. Mould around the shower recess. The furniture was worn and torn and had a throw sheet over it. The only positive -our bedroom overlooked a garden. Rather stay In a hotel if we ever go to that area again.

Upon driving up it was apparent that the property was a personal residence that had been converted into as many rooms as possible to make money. We had booked for 2 nights and had been unable to make it the first night due to changes in flights. When we arrived the next morning and asked to check in we were told that she had given our room to another couple that arrived that morning as she is unable to pay her mortgage if any rooms are vacant during the month. We explained that we had paid for two nights and understood that we would not be refunded for the first night since she was unable to rent the room but that she should either refund us for the second night or allow us to stay there. She said to leave the property and that she promised to refund the second night to *******. We were later told by ******* that she refused to refund the money and told them that if she refunded the money she would be unable to afford to buy more properties. Overall this was very disappointing I would not recommend staying ath this property. The experience was bad enough that even after several months I still feel sad about how terribly we were treated. The customers here are nothing but a way to extract money for the owner.