The James Hotel Rotterdam

Everything was perfect during my stay. Will definitely come back

Location is great. Close to the shopping area, department store etc… But the TV in the room, the phone and even the light is broken when we entered. The light fixed by reception at once. But the phone and the TV is not fixed well. The google tv installed on the TV is offline suddenly and the handled is not stable. Many time I felt it is going to fall on the ground…

Our stay with The James Rotterdam was honestly amazing, front desk was always friendly and helpful and of course the location of the hotel was great as well! Everything was perfect up until the night before we checked out. Thankfully we were up a little late as we were packing our luggages to leave the next day, when suddenly we heard our door opened, and a man came in, there seemed to be another one waiting by the door. They didn’t seemed “shock” as if like “hey why were we assigned a room with guests still in it”. They said something in their language and they left the room. Next morning we checked with the front desk, she said she was also handling the night shift and had no one came down to report anything about wrong room assignment. Afterwards we left as we were rushing for the train to the airport and the matter was left like that. We checked out on 11th May around 620-630am, our room number was 703. If the hotel could kindly look into this matter, we would much appreciate this. Thank you.