Home2 Suites by Hilton Austin Round Rock

The hotel room A/C was broken in room 313 so it never turns off, it just keeps running day and night. The beds are so small and very noisy when you sit or lay down on them. The breakfast was the worst I've ever been to. There was no fresh eggs to make or fresh bread. The hotel staff are nice but the hotel room and breakfast are completely lousy and I would not return.

Hotel needs deep cleaning. Breakfast has no variety and kitchen lady was not ready to refill. Same with housekeeping they are not ready to clean your room unless you force them.. happened with us.

I stayed here for four nights and it was TERRIBLE. Arriving to the room there was a machine left there to deodorize the room (no big deal). Called the front office and they asked I take it downstairs. I thought they should’ve come to pick it up only because it makes it look unprofessional. I traveled with 3 young kids (7,5, &1) and I can’t begin to describe how BLACK their feet/socks were from walking in the carpet inside the room. It was TERRIBLE. I called the front desk to ask if my carpet could be cleaned. Room service was coming every other day is what I was told. There was no hand soap in the bathroom. Another phone call had to be made and was told they ran out but they would look. The front desk was always attentive in trying to fix the problems. It was just an inconvenience on having to call multiple times for things that should come standardized when booking a room. Breakfast was OK and nothing special. Had to keep asking the ladies to refill things even though it should just come as part of their job on constantly checking the items. Breakfast was waffles, toast, biscuits, eggs, cereal, and bagels. Orange juice came out looking weird. Multiple people would get a cup and end up emptying it of just because the color was very off. This was probably the worst hotel I’ve ever stayed at in all my years of traveling. If someone you could upload pictures I’d show just how black my child’s feet were. I would not recommend this hotel to friends and family.