La Maison des Ocres - Provence

我們晚上很晚到，酒店聯繫我們告訴我們大門密碼。

高山峻嶺中有這樣的酒店是大幸。自然環境優美，小鎮別有一般風味。不可多得的經驗。想體驗法國南部普羅旺斯生活的，推薦去住。

My review is based on the lack of communication from the owners; I booked a refundable room on their website and was emailed a receipt for paying a quarter of the room cost and a separate welcome email noting that the owners remain at my disposal for any additional information. The next day the others in my travel party said they wanted to take a different route, but I didn't see a way to cancel the reservation on the website and the emails didn't have any links to do so either, so I wrote an email to the email address listed on the website and waited four days, but received no response. I then sent a second email to cancel, also mentioning that I hadn't yet heard back from my first email. Because I hadn't received a reply the next day, I decided to write to La Maison des Ocres through the "Contact Us" link on their website in order to male sure they would see my request, but it has been 3 days and there has still been no reply (I even check my "Spam" folder). An auto reply would be nice if the owners are not available, as they could state that they will respond when they return from their own vacation, or whatever the case may be. The booking is still almost 5 months from now, but I do worry when an establishment is unresponsive. To no avail I once left multiple voice messages in addition to my emails requesting a refund for an apartment in Paris that I cancelled well in advance, so I had to get my credit card company involved, which I hate to do, so I am once-bitten-twice-shy when it comes to these things. I booked directly through the La Maison des Ocres website thinking it would be better for the small business owners, plus I am trying to give them immediate and well-in-advance notice on a change in plans, so it is disappointing that there is silence from them. Maybe it is best to book through a large company's website where responsiveness and convenience are present.

I had an awful experience with a man who works here (manager I assume) of La Maison des Ocres. Having had a lovely welcome from the lady at reception, who kindly helped me hop onto their wi-fi as my husband and I were struggling to find the parking for our Airbnb and didn’t have reception to call the owners. I perched on a sofa in reception for 5mins and as I went to leave, the lady was gone from the reception desk so I assumed there was no one to thank. However, the grumpy male manager approached me and said how rude I was not to say thank you as I was using their facilities but not staying at the hotel. I didn’t even know he worked there and was quite flustered because we were new to the town and struggling to speak to the Airbnb owner whose English wasn’t very good. Thumbs up to the welcoming reception lady. Thumbs down to the grumpy and rude man (assume manager)! Kindness and generosity doesn’t cost anything.

We spent a week in this wonderful, family-run hotel in the heart of Provence. Olivier and his wife Julie suggested places to visit and activities to do, which were all well worth the time. Clean rooms, great service, good breakfast and a wonderful and private pool area. You get more than you would expect from a three star hotel. The newly opened restaurant serves fish as well as local dishes with a nice selection of local wines. Definitely recommended.

We had spent a few days near Orange and wanted to explore a different part of Provence. I picked Roussillon as it seems so beautiful (it is) and then found this lovely hotel. It’s perfectly positioned at the edge of the town, with its own private parking. You can be in the centre of the village in 10 minutes. The owners are extremely friendly and helpful: very welcoming, and nothing is too much trouble. We ate in the restaurant the first night, which was excellent, and the owner recommended several restaurants for us on the Monday night when the hotel restaurant was closed. The rooms have great views over the Provençal countryside and are well equipped. The swimming pool is quite small but the area around it is lovely and well shaded. The breakfast is huge with lots of choice. All in all an excellent location and stay.