Kasper D
17 augusti 2023
First of all, the campsite is good with nice looking and new facilities but a bit small. In general we had a good vacation, but the dialog with the campsite and Maistra ( Campsite owner) destroyed much of this! One year before arrival, we asked for an offer via mail directly to Maistra. In the mail we informed about dates and that we would bring our own caravan but also number of persons (number of adults + children). After I received an offer, which we accepted but at the same time, asked Maistra to confirm if this were for all 5 persons which were stated in the first mail. This isn´t answered directly, and I don´t note this. On the day of checking out, the price for our stay has now gone from 14076,06HRK(1875,18Euro) to 19864,56HRK(2635,40Euro) without tax 19505,02HRK (2587,70Euro) which gives a difference of 5428,96 (720,25Euro). The price difference is due to the fact that the offer I received, were only for one person, and now two more adults were included. Also basic information like my name and nationality were wrong, which made the check In, much longer then anticipated. Along with the campsite reception we agreed on paying the full amount and afterwards have the discussion with Maistra about this, due to the fact that I haven´t done any mistakes and this were Maistra´s mistake alone( words from the reception. I have now been in contact with Maistra since we got home. From the start they have denied to have done any mistakes and now I don´t get any reply´s from them. This is extremely disappointing! We had our eyes on some of their other campsites, and if they had handled this cases good, we would have visited one of them in 2024, but this is very much of the table.
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