Travelodge Tunbridge Wells

Where do I start? This hotel is wonderful, so beautiful and charming. I have been staying in lots of different hotels for a total of 3 weeks now because of some repairs being done to my house and this one blew the others out of the water. I called the day before I was due to arrive and spoke to Ian (assistant manager), I explained to him that my son has asthma and that I would prefer a room that did not allow pets. Ian spoke me through my options and advised me accordingly, I paid £20 extra and was allocated a room that didn’t only meet mine and my son’s needs but went beyond our expectations. When I arrived at the hotel I was blown away by the beauty of the building, the hotels I’d stayed in prior to this one (Travelodge included) didn’t have a fraction of as much character. Ian greeted me on arrival, spoke me through our dinner options and so on and gave me my keys. We went straight to our room to unpack, it was airy, clean, had all the hotel comforts you would expect and the view was wonderful. We then went down to have some dinner, Ian was brilliant again and went and got my son a highchair from the back so he’d have somewhere secure to sit and eat and the food was great. The lady bringing the food out was very friendly, she made sure that our empty plates were taken quickly and that the following course was brought out in great time. I also witnessed her providing the same great service to other guests who were eating in the restaurant area. We then went up to bed, it was quiet during the night and the beds were well presented and comfortable. I had seen some reviews prior to my stay and was sceptical about the hotel and what it would be like. People had written about creaking floorboards and damage to walls and so on but that is to be expected when staying in a building that is old and has so many stories to tell! None of the hotel was unclean and despite its age it was actually in very good shape. Before leaving I asked to speak to Ian to let him know how much I appreciated his help, I also spoke to the hotel manager who was lovely and touched by my appreciation of the service I received from all of the staff and for the actual building itself. I am not local to Tunbridge Wells but I will definitely visit this hotel again in the near future, I would advise everyone else to do so too!

57th wedding anniversary ruined by horrendous experience at Travelodge Tunbridge Wells Room 310 . Radiator did not work . No hot water for shower or bath in the evening . We were told that there is an ongoing problem with the hotels boiler system . Not very good on a chilly February evening . A portable heater was provided and vouchers for complimentary breakfast issued. General lack of cleanliness and poor decorative order . Radiator was dirty and rusty and the fins were covered in accumulated layers of cobwebs and dust . Surfaces and skirting boards were covered in dust. Window was dirty inside and out and impossible to open for resh air . The edge of the worktop was splitting and unsealed . Numerous cracks in walls and paintwork. The floor creaked with every step . The bathroom was down three steps with no safety hand rail . Areas behind the toilet and sink were very dirty and rust stained . Because of time restrictions we ordered a meal in the bar . The Buddha Bowl with chicken strips took 40 minutes to arrive and was inedible . The chicken was rubbery and tasteless . We were given a refund and arrived at our evening venue late and hungry . At around 1.00am I awoke to find several small red bites on the left side of my body . Travelodge should provide a clean and safe environment for its paying guests but it failed to do this . Over 300 one star Trip Advisor reviews for this hotel are notice to Travelodge, and a warning to all prospective customers.

Old water stain on ceiling needed painting g. .Stain on Carpet and on wall under table. Cups could be put on small tray or pro ide coaster

Staff are friendly and I was allocated a room on the lower ground floor. The room was dark, really small and had a terrible damp smell. I asked to move and was given the disabled room on the ground floor. This was okay but in need of a refurb. Although it was clean. There are no usb points so bring your plugs. There is a pay Wi-Fi but 4g on Vodafone was good. I arrived late and there was plenty of parking. I downloaded the Horizon parking app and paid the £5.50 for 24 hours.

Awful experience. Hotel is like a badly maintained care home. Old, creaky, smelly and dirty. Bathroom smelt of mould, bad service and uncomfortable bed. Food at breakfast was poor quality and my complaint went unresolved. We did not return for the two remaining nights we had booked even though we were refused a refund

A very different Travelodge, being set in an old ‘faded splendour’ hotel building a short walk from the town centre. However, the facilities are up to the usual Travelodge standard, so you get all the joys of a regal and airy building with wonderful views — and no nasty surprises. Certainly the biggest room I’ve ever had at the ‘Odge.