Kivu Paradis Resort

Stay away at all costs I had a confirmed reservation. I was fully charged before my arrival. when I was about to check out, the hotel manager demanded full payment again. I showed him my reservation and the charge on my credit card but he claimed that their hotel does not have any affiliation with *********, *********** or Agoda. I called *********** and a representative sent the receipt to the hotel but the hotel manager insisted that he must charge my credit card for the full payment again. The representative from booking.con tried repeatedly to call the Hotel but the front desk did not respond their phone and they were saying their phone was out of order. so they double charged me and did not talk to the representative from ***********. This hotel is running a scam stay away from them at all costs.

This is a lovely lodge along the shores of Lake Kivu. If you're looking for nightlife then you should go somewhere closer to Gisenyi. But if you seek a place to relax with delicious fish on the menu from Lake Kivu, a private beach, and a fire in the lodge in the evening to take the chill off, then this is the place. The staff were wonderful. Try the cheese nan which is luscious.