Cobblestone Inn & Suites - Rugby

The hotel and room was clean and nice, the bed and pillows were very comfortable. It was quiet and the breakfast was pretty good. Coffee was available all the time. Staff were welcoming. The hotel was really convenient for visiting the area. Rugby was a lovely town too.

We checked in around 10:30pm after traveling from the state of Michigan for a wedding Labor Day weekend. Upon arrival, even though I had received a confirmation email that morning at 8am with the details of our stay, the front desk clerk kept informing us that she had “NO ARRIVALS SCHEDULED”. I showed her the email and then she asked me for our confirmation number. After typing it in, “See, I don’t have a reservation for you.” Then I gave her my name. She typed it in - “Oh, well maybe you should have just given me your name to begin with.” She then proceeds to tell me that the room has already been paid for. “You must have paid for it when you booked it.” She gave us our keys and then she said, “Maybe next time, just give your name upon check in.” Let me be clear, she never asked our name when we arrived just stated she had no arrivals coming in. After going up to our room, we realized we could use one more blanket for our kids. My husband went downstairs and she told him that the credit card we had on file was declined and she needed another payment. She said she wouldn’t give him a blanket until after she received payment. He came back upstairs and I went down with my wallet. I gave her the same card and she ran it just fine. Then she said, “I got into trouble for checking you in without valid payment. Maybe you should have checked that when you were down here earlier.” I said, “You told us the room was paid for and never asked for a credit card to run, so maybe that is on you, not us.” She was completely rude from the minute we arrived and should not be working a front desk at a hotel, in my opinion. When we come to Rugby, it is to visit family that live nearby for a funeral, wedding or graduation. Cobblestone is the only option for our family to stay and typically, our experience is much better than this trip. I really hope our next visit leaves us with a better check-in experience than this last trip.

We stayed at this hotel for a family wedding. The staff was super helpful, friendly, and accommodating to all our needs. The hotel is conveniently located. Our rooms were plenty big, clean, quiet, and had a mini fridge, microwave, and safe. We would definitely stay here again if we return to Rugby.