Shalene
8 september 2023
No customer service at all.
I reserve two rooms and i provided the payment information for the two rooms a month in advance and when I got the the property to check in there was no one to speak with,there was a number to call and so I called the number and a female answered the phone and was very rude. Let me know that there is no rooms available for me because I did not make a payment before I got to the property. It was stated online that there would be no money collected until I get to the property however, if they had wanted to collect money before I checked in, they could’ve pulled the money from my card because I didn’t provide my card information online and she was very rude and hung up the phone and that was it. I would never ever recommend anyone to use this property as a place of stay for vacation. I am a return residence that is from Hampstead district in Runaway Bay in that same area and I would never spend a dollar with this people because they are so unprofessional and organized. I got to the property at around 7:30 PM at night and could not get to stay. I had to find myself another guest house to stay. What if I did not know the area that I was in and I had my family traveling with me from the state of Florida to my home town in Jamaica that was very much on professional.
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