VAYA Post Saalbach

Spent some days in the hotel . Highly recommended, experienced quite a good atmosphere ( Vaya design rooms ) and was good to spend some relaxing days in hotel. A great thank to the employees of the hotel as we received all assistance and help to have a great vacation. Very unique in the garden the ,,natural look,, pool , also the normal pool. It was very good after the daily mountain tour to relax in the garden at the pools in these hot summer days. The mountain area around the hotel is very nice and the lift facilities are quite closed to the hotel, can be reached simply.

The hotel was clean and comfortable but the food was terrible. When raised with the manager, he seemed very disinterested with our comments. Many other diners had the same opinion as us. The restaurant staff were lovely. We asked reception to help connect to the internet so we could chill one evening and no help was forthcoming. A maintenance man appeared the next day and was extremely rude. Very disappointed!

We are traveling as a group of three families, including 5 children, over the New Year's break in Saalbach. Conscious of the difficulty in finding a place for dinner over this peak period, we have made dinner reservations for all our days in Saalbach well in advance (since early- to mid-November). Earlier tonight we arrived at the Vaya Post for our reservation and were confronted with the most abhorrent, rude and unprofessional behaviour I have ever come across in my 47 years of traveling all over the world. Upon entering we were greeted by a front desk member of staff named Deborah who, following some discussion with her colleagues, proceeded to inform us that no reservation had been made and that we need to leave as there is nothing they can do. She also specifically informed us that they do not take reservations for non-hotel guests, but only work with their own clientele. She then proceeded to totally ignore our protests -and exhibition of all the email correspondence we had with the hotel, which I am attaching to this review as confirmation- and said that we had to leave immediately. Following our -by now, clearly well-deserved protests- she proceeded to go hide in a reception back room, and an extremely rude colleague of hers (named Roman or something similar) confronted us to tell us that we had to leave immediately, as his colleague felt "threatened" by our protests. Our requests to speak to the manager were met with the unique response that "it is his day off to spend some time with his family", so no escalation path was provided. Refusing to leave the premises, Roman then proceeded to also hide in the back room and -I guess once it became apparent that we had no intention of leaving- things started to take a different turn. For some reason, the entire front-desk staff -whose job is to deal with clients- decided that their best course of action would be to bring out the chef (!!) to talk to us. Thankfully, in this person (whose name I unfortunately do not remember) we finally found someone who (a) clearly realized how this was all the property's fault, (b) was willing to try to find a solution, and (c) was extremely polite and open to hear us out, as well as look at the email proof that we had. Once this person showed up, holed-up Deborah also re-appeared (though not tough-guy Roman) and started saying that she never said that they do not accept non-hotel guests (despite the fact that 11 people in our group clearly heard her say it), but refused to acknowledge anything else wrong with her entire treatment of the situation. The chef then informed us that they would do their best to prepare a table for us (even though it was that difficult for Deborah a short 10 minutes ago). For a second I was tempted to let them prepare the table and then let them know that we were all leaving (as it was by now clear that we wanted nothing to do with the establishment), but purely due to how nice this single person was, I let him know that I really