Gästanvändare
16 oktober 2024
As a Titanium Bonvoy member, I look forward to trying as many Autograph Collection hotels as I can because they have great local history and are architecturally distinctive. The Citizen measures up on those fronts. But service standards don’t. I asked for an extended checkout (2:30) which was granted but my key didn’t work at 2:00. When I went back to the desk, the receptionist rekeyed but didn’t apologize for the inconvenience. I asked for my receipt by email but didn’t receive it as promised. I next learned, unlike for other Marriotts, the receipt is not available on my Bonvoy account and must be requested by calling the hotel. Once I received the receipt, I discovered I was charged for valet parking (I didn’t have a car) and the credit coupon I received, good for a small purchase in the sundries store, had not been applied. Disappointed in my hotel group 😞
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