Connector53855047993
29 oktober 2024
We stayed here for a week mid October as a couple with a 15 month old. Positives The weather was stunning (early 20s) and it’s a beautiful location (worth the private transfer of 90 mins ). The resort’s concept of being family friendly was spot on - baby friendly meals, lots to do for under 10 year olds. The staff were so helpful and warm. The food throughout was outstanding! Mornings on the private beach and afternoons by the pool with a cocktail - bliss! Not so positive! However, accommodation issues contribute to us on giving this a 4* review. The garden room apartment we booked as an upgrade wasn’t good. It needed some serious TLC and money spent on it. We spoke to maintenance three times in the first 36 hours due to a broken bathroom window catch (so the window sporadically opened - mostly at night), a broken lounge window seal (so kept flooding in the lounge after rain), the fridge shelves/frozen compartment was broken (not all useable), plus the microwave needing replacing (never worked). The cleaning wasn’t great as I found small plastic on the floor and someone else’s hair clip under a sofa. The final straw was damp around the patio door. Not very 5*! The staff however turned it around, were always polite and we got a free upgrade to an ocean house - so contrasting and it was amazing! We would consider returning, but out of season and avoid the garden rooms! I’ve shared photos of both the apartment and the ocean house.
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