DoubleTree by Hilton St. Augustine Historic District

Another great stay. We stayed here last year during Memorial Day and a full renovation was taking place. The renovation is now complete with both elevators working and the lobby looks great. Terry greeted us warmly when we checked in and ensured we would have everything needed to have a pleasant stay. The room is quiet, comfortable, and clean. Room service is available too. Continental and full breakfast are available and the bar is open until 11. The hotel is located in the quiet part of the city and within walking distance of several attractions (1 mile to the City Gates). The only complaint is parking. It is limited onsite but more is available directly across the street. It is secure and accessible with a code.

It was a last minute reservation. Basic hotel. Parking was weird. Across the street at the church and wasn’t given code to get in until we asked

BED BUGS !!!!!!! ( MAY 9-10th, 2025 ) What’s worse than discovering bed bugs your first night at a hotel? Discovering them the second morning. I really wanted to like this place. The front desk staff were polite, and the location was decent, but the room cleanliness was clearly lacking. At 7 a.m., I found a bug crawling across my shoulder. We immediately documented the bugs with photos and even collected a few into cups to respectfully present to the front desk. The staff was apologetic and provided garbage bags (upon request) so we could bag up ALL of our belongings. Unfortunately, upper hotel management declined to provide any written statement acknowledging the incident in person. To be fair, we were refunded after requesting an early checkout — really the bare minimum in this situation — but the psychological toll was real. What followed were hours of anxious research at a laundromat trying to ensure we didn’t bring anything home, and plenty of steam-cleaning our non-washable items. I'm not here to rant or exaggerate, rather to share what happened and encourage the hotel to take stronger preventative action. Travelers deserve a clean, safe stay, especially one without bed bugs. TIP : Even if you checked for bed bugs once, check three more times, then get someone else to check over it. You will save yourself so much stress, money and time if you do.

The hotel and area around it was very safe. It was walkable to attractions and many dining options. The staff was friendly and helpful.

Was unaware of 25 dollar parking fee Parked far away down a dark alley Asked to be reimbursed as unaware and far away / dark walkway , was denied Hotel was lovely

When I arrived at the hotel after I had booked for a certain price, they charged me $50 for security and another $50 for parking. It seems like a scam to me