Days Inn by Wyndham St. Charles IL

Make sure you call the property before you arrive to make sure you are getting the room you booked. Valance hanging off the wall over curtains. Base of toilet dirty. Coffee lines on wall from a previous occupant. Person behind counter less than helpful. Not worth the price. Next visit to St. Charles we will stay elsewhere.

The room was clean and quiet. The amenities were appreciated and up to standard. The staff was kind and helpful.

The front desk clerk double charged me for the room. I brought it to his attention and he wouldn't change it. Claims ******* charged me when it clearly said days Inn st. Charles in St. Charles , ill Twice. I had to make a claim with my bank instead of owning responsibility. I only stayed 1 day because of it! Stressful for sure and I couldn't rest knowing i was doubled charged and spent 2 hours on the phone.

It was ok. It could be a little bit more clean for example the windows were super dirty.

Room smelled like they were cooking food and it burned and sheets and mattresses smelled like rotted food

Very misleading from the pictures. This is basically a motel. The room is outdated, smelled of dust, peeling wallpaper and bathroom lining. There was trash on the property and we saw the employees smoking outside on numerous occasions. There was never anyone in the lobby to ask for help. I feel scammed. I will never be staying at this place nor any Best Western. And I will NOT be booking with ******* ever, they will not help you if the property doesn't want to refund you anything. Never again.