Premier Inn Carlisle (M6 Jct42)

We first stayed in this Premier Inn a year ago but unfortunately twelve months later we feel that it has become very tired and dated. The outside paintwork is peeling badly and the area generally looks unkempt. However, reception staff were pleasant and our Premier Plus room was clean. The traffic noise, even with the windows closed, was a nuisance. The Beefeater restaurant is fairly scruffy. Chairs, carpets, etc are stained. The food was fine and once again, staff were pleasant. Breakfast was spoiled a little for us by the large group of noisy workmen whose language at times was unacceptable. Staff explained that they are aware of this problem and are dealing with it as best they can. The best part of our experience here was the fact that staff were welcoming and helpful. However, we won't be staying again.

Room was clean and very welcoming, there were little sweets and bubbles put on the bed for our children which was very thoughtful and made their day. The reception staff couldn't have been nicer :-) rooms a bit stuffy with no air conditioning but the fan worked a treat :-)

Room was ok, service from the front desk was very good. Outside looks a bit dated and a lick of paint wouldn’t go a miss. Do be aware this Premier Inn DOES NOT HAVE AIR-CON. Also be aware there are no Twin Rooms on the ground floor. Parking is plentiful.

I had a very disappointing experience at Premier Inn Carlisle M6 J42, particularly with the condition of Room 17, of which cost well over £120 for a night. There was black mould growing on the bathroom ceiling, several spiders in the room, and spider webs hanging above the bed. These issues made the stay very uncomfortable and appear to have aggravated my hay fever, likely due to the presence of mould. As I had an early checkout the following morning, and was unable to find any staff at reception during a previous attempt, I could not report the issues in person at the time. I later submitted feedback through the official Premier Inn website and was advised that I should have tried multiple times at reception or used my personal phone to call—which, frankly, seems an unreasonable expectation for a hotel guest, especially when reception should be staffed or accessible. I hope this feedback encourages a more active approach to cleanliness and guest support, particularly in ensuring rooms are safe and healthy to stay in.

The room was very nicely decorated. Considering having the premier plus rooms, it was very nice and comfortable. I loved the lighting. Shower was lovely and most importantly it was very clean. Plenty of parking and good location. Easy checkin.

Friendly and welcoming team, blown away by the welcome we recieved: we opted for the Plus room as it was during the heat wave and wanted the treat of air con. Room was great, clean and bed was very comfy. Hotel is just off motorway but I couldn’t hear any noise throughout the night unless we opened the windows but even then it wasn’t loud. Would recommend