Mercure Haydock Hotel

The hotel looks beautiful but the rooms are less so. The toilet paper was thin and of poor quality. The kettle was crusted with burnt scum. The air conditioner was not working well and they did not have a fan to lend us. We just had to suffer the heat. Although there were 2 of us, they provided only 1 set of towels. Breakfast was ok and there was a good range of coffees available. They were strict about check in times. Early check in incurred extra charges.

We arrived at the hotel after 10pm having drove from London, it was my seven year old daughter and I. On check in we weren’t given any sort of induction and just given our room key. Our room was spacious, but had a few carpet stains and smelled musty. We had asked for a quiet room but was placed next to a conference room on a main thoroughfare. We also had a courtyard at the back of our room with people drinking and smoking of an evening. We had to ask for a pass for the pool which wasn’t provided at check in. Breakfast was okay but not as good as The Holiday Inn and other than Tony the staff were miserable. On checking out I spoke to the manager about the noisey room and he offered a free nights stay. I worked at the hotel 1998-2001 and it has been upgraded since and is fairly nice. However noisey rooms is the main issue.

Lovely room. Large and comfortable. Staff lovely and conference space nice too.

Maria along with all others gave great service at reception. Our room dark but comfortable. Food good.

Stayed for three nights wouldn’t stay again staff shortage room inadequate bar nit attended drinks left in bar chasing food orders no I wouldn’t go back

I cant fault the hotel, helpful staff, clean spacious rooms, excellent food. I was very happy