Hôtel Prestige Odalys Erromardie

Todo muy bien, limpieza, cerca playa y a un paseo de San Juan de Luz

Sehr schöne Anlage, nicht weit zum Strand

This is a fantastic place. The hotel is beautiful and our room was stunning. It was bright, airy and spotlessly clean. We had a beautiful balcony that had good quality furniture on it and we were able to make good use of it because of the stunning weather. The staff here are first class. From check in to dining, everyone we met was so friendly and helpful and genuinely wanted you to have a great stay. We would highly recommend this place. The gardens are well maintained and the pool area is beautiful. The secure parking is an added bonus. We would certainly consider using Odalys at other places in France because of our positive experience here. Thank you to the team. You do a fabulous job

I recently stayed at Camping Ferme and would like to share my objective feedback regarding my check-out experience. During this process, I encountered several communication and service issues that I believe warrant attention. Upon check-out, I unfortunately found myself in a distressing situation. The manager's behavior was inappropriate and alarming, as he raised his voice and displayed aggression towards me. This incident left me visibly upset, with my children also taken aback by the manager's conduct. This incident stands in stark contrast to the level of service one would expect from an establishment with a claimed four-star rating. As a foreign guest, I faced challenges during the check-in process due to a lack of effective communication. The absence of clear instructions in English regarding check-out times and cleaning standards hindered my understanding of the camping's policies. During my check-out, I was confronted by the manager's frustration over a late departure and concerns about cleanliness. I was perplexed by the notion that guests paying a substantial fee, such as the 1500 euros for the week, are expected to handle cleaning duties. While I did my part in maintaining cleanliness, it was evident that the camping's cleaning practices are reliant on guests rather than a dedicated staff. The unprofessional and discourteous manner in which issues were addressed made me feel unsupported and mistreated. A more respectful and empathetic approach would undoubtedly contribute to a more positive and reassuring experience for guests.

missing a few basics,.....air conditioning, working hair dryer,hair conditioner, iron, ironing board. No comfort in the bathroom and separate toilet, which was more like a public toilet with the cold tile floor.

We spent 4 nights although had only planned a 1 night stopover. The location is fabulous- close to beach & lovely beach bars. Everyone very friendly. Great cycle routes to St Jean de Luz one way & Biarritz the other. Site a bit quirky & difficult to manoeuvre large motorhome especially to get to motorhome service point for water & waste but it is possible & worth it!!