Grand Hôtel Thalasso & Spa

we were guests of the hotel just for one night. friendly staff. rooms and bathrooms are simple but okay. breakfast buffet is very good with ample choice. the hotel has a terrace overlooking the ocean with umbrellas. it was a pity we were only here for one night.

Overall, it was absolutely lovely. There are some areas of the hotel that could be cleaner (rust and dirt is showing in some areas of the spa/pool/rooms) -- the AC was not working -- you should upgrade your system so that individual rooms can have heat or AC as needed - we could not get spa appointments at all - it would be nice if you had some preference for guests - we had to book them all at the spa next door which was absolutely lovely so you are losing a lot of customers! The room was nice and the service was lovely C’était charmant. Certaines zones de l'hôtel pourraient être plus propres (de la rouille et de la saleté apparaissent dans certaines zones du spa/piscine/chambres) -- la climatisation ne fonctionnait pas -- vous devriez mettre à niveau votre système afin que les pièces individuelles puissent avoir du chauffage ou Climatisation au besoin - nous ne pouvions pas du tout obtenir de rendez-vous au spa - ce serait bien si vous aviez une préférence pour les invités - nous avons dû tous les réserver au spa d'à côté, ce qui était absolument charmant, donc vous perdez beaucoup de clients ! La chambre était belle et le service était charmant

Amazing hotel, very good service and support, lovely facilities and brilliant location, intending to return!! Booked in advance for spa treatments and two sea facing rooms, very generous hotel lovely bar and views and such amazing massages!! Very worthwhile and a short walk into town for everything you want in st Jean de Luz,