Résidence Pierre & Vacances Heliotel Marine

Ça va bien passé

If I could give this place a 0 star I would… it didn’t even feel like a hotel experience, more like a run down hostel. We walk in and there isn’t even a bed, rather a bunk bed and old raggedy pull out couch. The absolute worst part was we saw 2 cockroaches in our room in the middle of the night our second night there!! Of course no one was working the concierge so we couldn’t request help, and in the morning still no one present at the hours they said they’d be. My boyfriend and I both had to climb up to top bunch and avoid the bugs. WiFi was incredibly spotty and didn’t work for majority of time. No one ever came to provide towels. We were told “one roll of toilet paper was a GIFT..and we had to go to supermarket to buy more of our own.” Oh and the cherry on top was “hotel” requesting we clean our room, specifically wash any dishes we used and empty our trash bin to avoid cleaning fee. It’s laughable that they have a cleaning fee with the dirty conditions we found ourselves in.

WIFI as part of the amenities, however, they could not keep it working and only did the minimum to try. Also be prepared to bring your own toilet paper, you get one small roll. There are a lot of restaurants nearby and a large shopping mall with a large grocery stall about a miles walk. Close enough to a bus stop to get to Old Nice easily.

The staff at Heliotel are the best: helpful, informative, professional, brand loyal and discreet. Check in was seamless and staff dealt with a few room issues well and fairly. Customer service must be their goal which is superb. From the cleaning staff to the front desk, the staff are superb. Over a decade of coming here for often long periods, the staff and service at Heliotel make my decision to return easy. The apartment in November was warm. My Internet went down but within an hour was fixed by a competent wifi guy.. will return. Cons: older apt hotels need constant upgrading which Heliotel is doing

Lovely Studio Apartment The location of the property was very good. A short walk across a main road to a pebble beach. It was easily accessible from Nice Airport. A train from Nice St Augustin to St Laurent du Var then a short 15 minute walk to the accomodation. St Laurent du Var has excellent restaurants and shopping including the Cap 3000 Centre. It also neighbours Cagnes Sur Mer. Due to the closeness of the SNCF station it makes it an ideal base for day trips.