Hôtel Mercure Saint-Malo Front de Mer

都是雅高集團連鎖酒店 比宜必思能高一點，房間很好相對寬敞，早餐豐盛，服務也非常周到。臨海岸線。價格一般。從火車站步行相對比較遠。周圍還是有幾家餐館。去老城比較近。

Bel hôtel face à la mer. Très bon petit déjeuner Personnel agréable

Unwelcoming, unhelpful and rude receptionist (female). Room was gloomy with dull decor and an uninspiring view. Disappointing one night stay (thank goodness it was only one night) at the start to our holiday. We have stayed at this hotel before but never again.

The location is great, right over the road from the beachfront, we had a partial sea view which was fine. The room was clean, a few maintenance issues which we notified reception about which weren't attended to during our stay so we left a note when we departed, no big issues though. Of interest was the bathroom which had a fabulous walk in shower, good water pressure and temperature, but the hand basin we had was simply enormous and stuck out from the vanity so you were far away from the mirror to shave and put on make up, it was very strange. The decor of the room was the old mission brown, not sure if it was old or refurbished but not the freshest of colours! Breakfast was excellent, as were the breakfast staff. However, staff at reception weren't the best, we were kept waiting for long periods while staff sat at the computer near the bar and only after 15 mins did they attend to us. A guest had left a bag on the reception couch which wasn't investigated until we told staff about it. We felt sorry for the only staff member we could see on the Friday night of our stay, she had to staff the reception area and attend to about 15 guests in the bar all by herself. The bathroom downstairs hadn't been cleaned by 0800 on the Saturday morning after the Friday evening guests. The hotel has so much more potential, staff need to be invested in, they are worth it!

Charming seafront hotel - rooms facing the beach have a breathtaking view- day and night- and pretty perfect to watch the stunning sunset from. Rooms were a decent size and well equipped with storage space. The art on the walls nods at your location- arty photos of fishing boats and that sort of thing.The bed was very comfortable. Bathroom absolutely fine, decent showers and water pressure. The staff we met were friendly and spoke English when our French let us down! Parking is a bit of a pain because you have to find a spot anywhere in the streets around the hotel which isn’t great. The breakfast is served in the only food/drink area- it also houses the small bar for drinks in the evening. It’s nicely decorated and the breakfast was good with lots of pastries, hot options such as eggs etc. The coffee machine is a little disappointing, would be nicer to have fresh coffee but all the Accor hotels we stayed in use the same machines! This room did tend to get rather warm and stuffy when we were there - a storm had blown through the night before but the winds were still very high so opening a window meant it blowed a gale indoors! So if there is air conditioning it didn’t seem to work. An easy walk to town and pleasant environment overall. We would stay here again with our fingers crossed for a good parking spot!

Location was great. (And this is the reason why I give it 2 stars but not 1) Room was below average: the worst of Mercure that I have ever seen. It is not better than any Ibis. And the room was still dirty after cleaning (see pictures). Air-con doesn’t work properly. Service was a disaster: it is incredibly understaffed during the august high season. There is often a queue on the reception desk. The receptionist is also the bar man/women. It seems that there is no additional staff outside the breakfast time. If you have any questions/requirements for them, you can expect the answer: “no, I can’t/I don’t have time/we don’t have this”. Staff just ignore you when they see you. Facility is a disaster: 1- they often claim that they have a parking shared with Ibes, in reality, they only have 5 spaces and no one get parked there (wondering if their staff uses the parking personally?). 2- no restaurant/dinner They treat Accor members as a s**t: as we were not happy with the room so we mentioned “we are gold member with Accor, is there anything that you can do?”, the receptionist cut us off by saying “there is diamond member staying here and we can do nothing for them”. Overall it is the worst experience I have ever had with Mercure or Accor in general (as Ibes is better than this Mercure). Anyone should avoid this hotel to save your holiday. Any average hotel/Airbnb would work better. The booking is not under my name, if Accor want to investigate further, we can share the booking detail.