Residence Montana Plein Sud

Hi, just wanted to raise my concerns about our stay this week. We were extremely disappointed in the quality of our stay, especially as this is rated a 5 star complex. When we arrived at 1pm we were told we would be called when our apartment was ready, we weren’t. When we found our apartment our extra bed was not there. When the bed did arrive it was positioned in the hallway next to a toilet. This was not sufficient for our 5 year old. We even tried to move the bed into our bedroom but it did not fit. This was simply a waste of 300 euros as our child had to sleep with us. This should have been advertised. Our bathroom had no storage in it which meant we had to put most of our cosmetics on the floor. Which wouldn’t have been so bad if the shower didn’t leak and flood! Note the fan did not work either so the bathroom turned into a steam room. The kitchen had a lack of equipment, literally only 5 mugs and the cantilever light in the kitchen looked like it was going to fall from the ceiling! To top it off when we got to the spa the sauna wasn’t working until the Thursday and at that point, when this was finally fixed, the steam room was broken! At no point in the week did they both work! Maybe my expectations were higher but as an advertised 5 star apartment, plus the additional charges we were extremely disappointed in the stay.

The location was good , direct exit on slope, each room with private bath. Nice location. The bed were comfy but the wind is hearing very loud in each part of the room and is hard to sleep. The wc is too high as you can not touch the floor when we sit on it :) and is not so comfy.

Long post for The Residence Plein Sud of the hotel group, Village Montana Group in Val Thorens. I’m typing this post as I remember bits, so apologies if it doesn’t seem to be in order! We travelled 12th January 2024 for a week as a family of four - 2 adults and 2 young children - with TUI Crystal Ski. This being our first family ski holiday! We booked the two bed apartment, it was wonderful and spacious, the hotel appeared to be for us, in a great location. From having read the reviews prior to booking, we understood that the ski out was not for complete beginners, this was a steep blue run. My husband is an experienced skier but myself and children had never stepped into skis so we did have ski lessons at our local UK dry slope centre over the course of several months, also booked private lessons during the holiday with a great ski instructor - Nicola Piva, lessons can be booked through his web site. Following lesson day one my children were able to ski out and down to the main resort centre, I on the other hand carried my skis and walked the slope towards the main area which took me no longer than 5 minutes. I wasn’t the only person doing this!! However, I finally found my confidence and managed to ski the blue slope on return to the hotel on the last day!! Otherwise it’s either a steep walk back up to the hotel or you can return by walking up a small path to the side of the Village Montana Premier and walking 5 minutes to the hotel along the road. From the bottom of our ski out slope, you’re only a couple of metres from the first magic carpet (there are 3) and nursery slopes with a huge open space for practicing. Not many green runs as I would like but I wasn’t in the position to complain seeing as I’m a newbie, I grew with confidence and towards the end of our holiday we knew what type of resort to look for going forward - because this holiday won me over!! Great hotel Ski lockers, allocated by room number. No issues. The apartment was wonderful, with a well equipped kitchen that met our needs with a large fridge/freezer, microwave, kettle, toaster, espresso machine (buy your own pods), dishwasher, oven and an electric ceramic hob. A small bag of dishwasher tablets, washing liquid, cloth and sponge are provided to get you through first couple of days. A great little supermarket (8 à Huit) is located within a two minute walk from hotel, alternatively there is a SPAR which is a 10-15min walk. The apartment had a powerful heating system, extremely comfy beds. We were based on the ground floor right next to the stairs and lift, we did have some noise but not enough to disturb us too much. It’s true when pple say it’s the best sleep you get after a day of skiing, we were shattered so a little noise didn’t bother us, besides, the hotel guests were not the rowdy type. Adequate TV channels, we mainly chose the radio stations as background noise, option to play DVDs but don’t bother due to country licensing. In all honesty, TV was ha