Higalik Hotel

I was so excited to stay here then my mother fell gravely ill and has now been in the hospital for two weeks. The hotel wouldn’t even let me move the dates of the stay given the extreme circumstances. This is unbelievably cruel. I understand the room was non-refundable but to be so discompassionate given what I’m growing through is heartbreaking. I couldn’t recommend more to avoid this place

Stylish however this is NOT a 4 * hotel . Good points - -Nice room , decent size . -Ski in / Ski out . -Good spa at the end of the days skiing . BAD Points for a hotel purporting to be 4 * - - Paper cups in room ??? Why not give a glass and a cup to have a coffee or a tea ! - Cannot regulate the temperature in the room / no air-con or radiators and no underfloor heating so I have no idea how they’re heating this place . All I know is we have been freezing in our room all week . -My wife and I would have loved to come in after being out for dinner and been able to cast to the tv off Netflix ( or equivalent) but the TV’s in this hotel are not on the network and have been disabled. WHY ? This is a basic necessity in an international hotel . I understand that they maybe can’t have tv from around the world available but this is so simple for a modern hotel and gives guests a choice . We have managed to watch BBC world news for the first three days of our stay but ( this is our fourth ) it appears to have disappeared and it now says it’s unavailable!!! -Not enough ski lockers Sort out the above and yes it’ll probably be a four star in France but as it stands I will be leaving here disappointed with the standard of accommodation at the Higalik .

Higalik is a fairly new multistory hotel with high standard and spacious and comfy rooms offering fantastic ski-in/ski-out possibilities at the entrance of the village. Daily cleaning didn't work well for us - it quickly turned into daily bed making and we had to empty the bins ourselves. Not the biggest of issues. More of a challenge was the spa with saunas and a heated pool - a real gem and something to look forward to after a day on the mountain. But as the pistes close at 17, and it takes some time to get the skis into the lockers and change, no allowing children after 18 means there are quite some disappointed family members kicked out shortly after coming in. I realise there are quite a few who appreciate a kids free time at the spa but a very simple solution is to change the time to 19 and keep the spa open until 21 and everyone will be happy. No none of us could use the facility more than 20 mins as we hardly could tell the kids to go back to room while we enjoyed ourselves- If you arrive by car it can't be missed as it is just after the first roundabout when entering Les Menuires. Depending on the time of year there are either plenty or no parking spaces on the street. The hotel however offer garage parking for a hefty fee... If you are not on half-board (we weren't) you need to realise it is a 15 min uphill walk to the centre where most restaurants and bars are. While the breakfast room is open at night there is nothing but drinks served instead the hotel offers two dining options in the next door building - the very good bistro Telemark, where half-board guests can choose some dishes from the menu. Worth noting is that also HB guests will have to make reservations. And as it is quite a popular place one better book early. The other option is the small deli that also offers delicious pizzas, fondues and platters in addition to all the wines (including their own), cheese, jams etc they offer. We tried both places and were very happy. Telemark is not a cheap place though... Also next door is an Intersport shop where skis can be rented If you consider renting rent online ahead of arrival for a sizeable discount. Intersport also offers ski lockers (fits five pairs with boot heaters) at the entrance to the slope where also ski passes can be bought (or collected if booked online) from a machine. If you are a family of four it makes most sense to book a family pass (200 Euro less).

Great modern hotel. Friendly staff. Breakfast plentiful and fresh. Ski OK and ski out directly onto the bettex piste, down the bettex chair and then direct to la Croisette. Ideal. Ski room is complex!... Bed to reserve a locker in advance. If hiring skis if hire from intersport then they have a modern locker system with heated boot dryers right next to the piste accessible through the hotel... So that was ideal! Pool, hamam and sauna also nice and clean. All on all great hotel and will be back. Walk to les menuires centre is about 15 mins or hop on the free shuttle bus.

The most disappointing hotel experience. On the day of arrival, 27th December we didn’t had staff at the reception. When they arrived, none of them spoke fluent English, so it was difficult to communicate with them. They didn’t had the parking for the guest, so we had to search for a parking spot in the middle of the night around the hotel. We had to walk more than 15minutes from the parking spot until the hotel. The Wi-Fi is not good and the phone in the room didn’t work. Next day - 28th December, we tried to eat in the telemark restaurant (a restaurant of the hotel) and they said that it was fully booked with reservations from the hotel and outside of it, during the all week. We tried to book dinner in other restaurants but everything was fully booked. So without any options for eating, we had to order a take away pizza. It is not admissible that kind of situation, not having a restaurant in the hotel to support the guests. We complained about the lack of options for dinner and the hotel reception informed that there would be a restaurant available in the hotel (bar area), for the next days. Next day, when we arrived to dinner it was terrible! They didn’t have our reservation, they made us waiting 15minutes (after dinner booking time) because the restaurant was not ready. Bad organisation, lack of options to eat, staff disoriented. We asked for a fondue and it was disgusting we didn’t eat it, it was a pan with melted cheese and sliced pieces of bread. At the end of dinner, we asked to speak with the management because it was unacceptable what was served to dinner for a price 40€/person. A crazy lady - Flora Sades (one of the managers of the hotel) that was working in the dinner room, closed me and my boyfriend in a room and threatens to expel us from the hotel in the middle of the night. Stating that from the moment that we arrived at the hotel we were just complaining about everything. Since then it has been getting worse, the rooms have not been cleaned, towels have not been replaced. The maids disturbed the guests even with the- do not disturb sign on the door. The bedroom has a temperature that we cannot control, so we had cold in our room. The breakfast was really weak for 4star hotel, if I want a boiled egg I have to cook it, the fruit options were really poor only orange and limes, fruit salad, and sometimes we had a pineapple. For a ski hotel, where the breakfast is one of the most important meal, it was really poor. Bad bad experience!!!!! We payed a lot for that!!! And the staff is terrible with bad attitude with the guests. Only Mateus was the nicest member of the staff.

I took this trip with my son for his 12th birthday. We had read mixed reviews so weren’t sure but I’m so glad we ignored the moaners and booked! The staff were friendly and helpful; room cleaners kindly got extra coffee and water when we needed it. The room was lovely with a nice Mountain View and balcony. We enjoyed the coffee machine and choices; it made a big difference! The reception staff were very helpful with luggage care and allowing us ski locker access at a later time on checkout day. We requested a room with a balcony and Mountain View and a ski locker and all was waiting as requested. Staff in the Telèmark restaurant were so friendly and kind. When my son felt unwell they gave us food to take away. Always cheerful and welcoming and greeted Joseoh and me by name. Spa facilities do get crowded after a day of skiing but this is to be expected Una ski resort! The manager especially was so friendly to Joseph. Really lovely stay and would recommend.