Hotel Saint Petersburg

The hotel service is very poor. We came to check in and there was only one person who took around an hour to deal with the first customer and made us to wait without speeding his checkin process. We were just standing that it will end soon for an hour as it was midnight, we needed good sleep and don't want to wait that long by sitting in the lobby. Although we requested a king size single bed, they joined two small beds and made it a king size which left a big bridge hole always in between the beds. The mattresses were totally poor quality and it was totally uncomfortable. I am totally disappointed with their service and quality of the room they gave me. The shower always left a flood of water in the bathroom, no clue why that happened although everything seems to be done perfectly while showering. This is a nightmare for couples who want to stay here to relax.

We stayed at Hotel Saint Petersburg and found the location good for visiting the city. Unfortunately, not all of our experiences with the staff were positive: some people – in particular one at the reception and one in the restaurant in the evening – were rather unfriendly with us, perhaps also because we are Italian, and they were not even able to inform us that European Visa and Mastercard cards were blocked due to sanctions. One aspect that definitely needs improvement is cleanliness, both in the rooms and in the restaurant, especially considering this is supposed to be a 4-star hotel. On the positive side, breakfast was very rich and varied, and we would like to sincerely thank the staff members who made our stay more pleasant: the young man preparing omelettes in the morning, two receptionists, and one of the ladies welcoming guests at the restaurant in the morning. All of them were kind, helpful, and professional. Overall, the location, breakfast, and some of the staff deserve a positive mention, although we regret that not all the service and staff lived up to the expectations of a 4-star hotel.

Pretty quite, super good for sleeping, nice breakfast, convenient transport

Sales department is the worst thing in this hotel. Reception is Ok. Rooms are small and not comfprtable at all. A lot of broken things on the rooms. Shower is leaking.

1、有空調，對於夏天到聖彼得堡的旅客來説這個十分重要 2、位置好，對面就是觀光艦艇 3、房間設施有點陳舊，不像是星級酒店的水平 4、附近有超市買東西方便 5、入住的第一晚，發現浴室抽濕機漏水，工作人員及時幫忙更換了房間，體驗還可以……

Все было хорошо, второй раз останавливаюсь в данном отеле, все нравится.