Hôtel Chateau des Alpilles

We stayed for 4 nights in the main house / first floor. Arrival was seemless and welcoming : Juliette was a delight and very friendly and helpful. The chateau itself is beautifully presented / rooms delightful & clean. The pool area is superb with large spaces to spread out have privacy and a guaranteed lounger. All of this area is impeccable as you would expect. There is a bar & lunch (restaurant) area here too. The space benefits from a very large garden / much bigger in reality which is a delight as often places use wider angle lenses to picture and then clients are just disappointed! We eat here on the 4 nights outside in front of the chateau / tables are beautiful/ & well spaced out to give privacy / again such an important element. Dinner was exquisite / we mixed it up over the 4 nights as the menu did not change. On one night we had the beef sharing for 2 / this was disappointing/ we found it tough / but we didn’t say anything as it was probably the cut. We had breakfast and it was lovely / we had the ‘chateau menu’ which gave a good mix. Overall, our stay - was as it said on the tin / not cheap / but as expected which is great when on holidays that you get what you expect. You definitely need a car here as it is too far from St. Remy. Parking is very secure / all locked in. One thing to note is that the chateau take outside bookings for lunch by the pool where lunch guests swim and hang out by the pool area. This area is not exclusive to staying paying guests. This area is also not secure or locked in / so be careful with young children. When we stayed, there was a mix of clients from families to couples.

**Hotel Review: A Honeymoon Experience Gone Wrong** We recently stayed at what was supposed to be a luxurious five-star hotel for our honeymoon, and it was, unfortunately, a series of disappointing events that tarnished what should have been a special occasion. From the moment we arrived, we realized that the hotel didn’t live up to its five-star rating, and I urge anyone considering this hotel to read this review in full — especially the negative reviews from others, which, in hindsight, we should have done more thoroughly ourselves. No Room Service on the Second Night The real shock came on our second night when we were informed that the hotel would not be providing any room service whatsoever. The reason? They had a “special chef” in town for a private event, and as a result, the hotel restaurant was unavailable to regular guests. This seemed absurd to us. How does a five-star hotel, one that promotes itself on service and luxury, simply cut off all room service because of a private event? When we booked this hotel, we did so under the assumption that it would maintain a high level of service. Room service is a standard offering at any reputable hotel, and this standard was not met. Things escalated further when we tried to address this issue with the manager or owner, a woman named Maya. To say that Maya was rude would be an understatement. From the moment we raised our concerns, she was dismissive and aggressive. I explained that it wasn’t our problem if the restaurant was booked for a private event — we were paying guests who were promised a certain level of service, and this was a major inconvenience. This hotel is located in a small town, where you need to drive to get to places especially if you are older or have kids. Kitchens close around 9 at the most restaurants so your options are very limited. Maya, however, offered no empathy or understanding. Instead, she became confrontational and unapologetic, making the entire situation even worse. An Insulting “Solution…. After our phone conversation, Maya called back and told us she would make a "very big exception" for us. Her grand gesture? She offered us *eggs* as room service. Yes, eggs. In what world is that considered an acceptable offer at a five-star hotel? It felt like a slap in the face, as if they were mocking us for even requesting room service in the first place. We declined her "offer" and ended up having to leave the hotel to search for a restaurant in the small, remote town. This was no easy feat, as the hotel is far from any major city and took us hours to drive to from Nice. What makes this entire situation even more unfortunate is the fact that this was supposed to be a romantic getaway for our honeymoon. We had looked forward to a peaceful, relaxing experience, but instead, we spent much of our time feeling frustrated and disrespected by the hotel staff. The attitude of the management, particularly Maya, left a lasting negative impression. A five-star hotel sho

A lovely, stately building, elegantly appointed and the warmest, most helpful service I think we have ever seen. From the second we arrived, the team does everything possible to make your visit easy, enjoyable and distinguished. We ate at the Chateau all three nights and the food and service are impeccable. The first night I had one of the best fish dishes of my life. Simple, bright, fresh, perfectly cooked with a light spring sauce. Wow! An easy 20 minute walk into town to the nice restaurants, shops and Musee Estrine. We also walked 20 minutes further to the Glanum Ruins and the St Paul Mausole where Van Gogh was hospitalized. What a beautiful place. We were very moved. We are already planning our return.