The Ritz-Carlton, St. Thomas

Everything about the Ritz was nice. The staff are the best part of resort. Friendly and eager to help out. If I had to complain about one thing, it would be the bathrooms around the resort...With the exception of the bathroom at Alora, none of them are airconditioned. Without air-conditioning, it get hits real hot, and the smell isnt pleasant either.

The Ritz always does an amazing job of putting their best foot forward. Right away you could tell that the staff was trained to give all guests undivided attention and courtesy no matter who they were from the gardeners and landscapers to the managers. The facilities where carved into the natural topography in the back of a bay surrounded by mountains... just gorgeous! We had an amazing room where it was said that Supreme Court Justice Clarence Thomas once stayed. There was a window in the hallway with such an amazing view... i could have spent my whole trip staring out the window at the electric blue water and Island of St. John in the distance. This was a big facility and getting around often ment planning or walking a bit. Food: we stayed on the club level and the club provided most meals from the hotel. And it was beautiful if not always the most tasty. We ate at the residence's restaurant once and found it just ok. But we never at at the beach resturant or the main resturant which i attempted to and couldn't be seated. Seems odd that you have a captive group at your hotel and can not accommodate everyone at the main restaurant. We ended up having room service. Good thing we were club level or it would have been alot more room service. Sargassum is a seedweed problem in the Atlantic Ocean this year in particular. The Ritz makes a real effort to keep it clean. The bed was amazing! Feather topper and thick down comforter.

Service was outstanding, vegetation and water views were breathtaking. Excellent dining options, food was excellent. Our room was big and comfortable, clean, complete with amenities. It was difficult to leave such amazing place!

They lost my reservation and then tried to charge me double for the room. Service was sub par. The rooms are nice but the exterior is very run down. Definitely not a five star resort

There was roach in our room , staff drop large knife in pool while kids where in pool . Staff was very rude at times . Poor customer service . Rooms never got clean .

This was the first time staying at the Ritz Carlton. I've heard really good things from others. The grounds and the people were really good but not quite what I expected staying at the Ritz Carlton. I've heard about amazing VIP customer service. We didn't feel we got anything more than expected anywhere else.