Les Arnelles

We were ready to give this pretty hotel with good food a 5* rating but our experience with a member of the staff team on our last morning was the worst we have ever experienced (and we travel a lot) which ended with one of us being shouted at by a staff member (who said she was the ‘directrice’) for a number of minutes. It was sufficiently extreme that another guest even came to ask if we were ok afterwards. The context; as we had a tight schedule, we had confirmed with a staff member the night before that we could check out at 8am (a reasonable time for a 4* hotel). When we came to checkout we were told it was not possible before 8.30am. This was frustrating but we waited. At 8.40am there was still no one there. A waitress called a number. 5 minutes later a member of the team came downstairs. She looked unhappy to have been disturbed and offered no apology. She just shrugged when we said we had been told we could check out at 8am. She said we should have called her (how?). When we expressed our frustration at the lack of customer service as we paid what was not an inconsiderable bill ($1300 for 3 nights) she started to shout that she did not care about whether we were customers and she was the boss. Our French is not perfect but I believe she asked us to leave the premises. Such a disappointing end to what would have been a great stay (the other members of the team were lovely and delighted with our complimentary feedback during our stay including pass on our thanks to the chef for the very good meal on our final evening).

This is the perfect hotel for a weekend getaway in Saintes-Maries-de-la-Mer. The downtown area is only few minutes away from the Hotel and “Les Arnelles” really offers everything you need if you don’t feel like venturing out. The staff will go above and beyond to make your stay comfortable and your privacy and relax are guaranteed by the efficiency of the team. Gorgeous building, high quality rooms and top notch service. Definitely a must do if you are looking for a good authentic time in Camargue area.

L'emplacement de cet hôtel est vraiment Top. Prés de Saintes Marie tout en gardant un grand espace libre. Les chambres sont toutes refaites et très belles. Le petit déjeuner est très copieux et complet. Tout le personnel est à votre écoute et d'une grande gentillesse. Nous avons organisé nos 30 ans de mariage et c'était vraiment trés bien à tous niveaux. Le chef mérite une voire deux étoiles ! C'est vraiment excellent ! Et l'animation proposée avec Juanito et Ramunccio était géniale ! Bravo à toute l'équipe et particulièrement à Lucie pour l'organisation. Une très belle adresse ou nous reviendrons sans problème.

Ein wunderbares Anwesen mit Pool, tollem Restaurant und sehr sehr netten Menschen dort. Hervorragend zum Relaxen. Sehr zuvorkommendes nettes Personal und tolle Gastgeber. Oftmals kann man Flamingos beim Überflug sichten. Der Weg zu Fuß bis in die kleine Stadt ist in 10 Minuten absolviert.

Site très agréable et bien situé. Excellent dîner, petites quantités mais bien équilibrées. Personnel charmant. Chien bien accueilli, avec gamelles et coussin à disposition. Seul bémol, le prix de la chambre est un peu élevé par rapport à la prestation. Chambre (camargue) assez petite, aménagement sobre, ménage succinct...les sanitaires n ont pas été nettoyés pendant la durée du séjour (5 nuits) et l aspirateur passé 1 fois à ma demande.

Lo staff dell’albergo non è al livello di un hotel quattro stelle. Sono stati estremamente insistenti per proporci le cene in albergo (telefonate sul cellulare tutto i giorni), non trasparenti quando si trattava di prenotare un’ulteriore notte aggiuntiva: la tariffa proposta non era la migliore possibile (disponibile sul sito dell’hotel). Alla richiesta di cambiare stanza (standard di pulizia non sufficiente, materia organica di dubbia natura che cadeva dal Soffitto) é stato opposto diniego. Motivazione: una camera libera c’era, ma non avrebbero potuto pulire per tempo la nostra e metterla sul mercato. Bad vibrations. Consigliamo di non spendere qui energie/soldi. Meglio posti limitrofi.