Spa Hotel Sirius Beach - Free Spa Access

We visited Sirius Beach Resort&Spa the month of July, 2025. The hotel does not live up to its promises regarding to a refund for unused night because of medical issue. Negative experience and unhelpful staff ! They have ignored our complain and fail to resolve simple issue! Not recommended! It is not advisable to book this hotel! Sonia&Anton Kolaksazov

Bad experience, Good things: 1) Location is good, by the beach, markets, restaurants. 2) Good view from balcony, every room had a see view. Bad things: 1) We came at first week of June, swimming pool was empty, so we could't go to relax there. 2) In territory non stop constructions. (getting ready for high season) 3) Rooms would be ok, if not water what was flooding from the roof (photos att), and still need to make at least cosmetic repairment in bathroom. 4) Food- same every day (not much to chose from), and can't go to eat even 5min earlier, even if it is served. Few mens poisoned, so after that we avoided to eat there, and chose other options. 5) Bigger part of staff friendly, but seems like they affraid to stop, and have a word with guests, becouse owner of hotel allways watching :)

I never thought an all inclusive holiday on a 4 star hotel can be so terrible. When I get there I didn't have alot of expectations but it was alot more awful than the reviews I read before booking. The hotel has alot of potential but is not looked after, the management is rubbish and very rude to the customers. The others employees the didn't talk nothing else that Bulgarian or Russian some of them. None of the international languages, I've tried to talk in 3 different languages with them but it was unsuccessful. Fod and drinks was nothing impressive neither food was exactly the same every second day and drinks some of them didn't been available most of the time for example wine which finishes quite often and sometimes wasn't available dor 1 or 2 days. Instead of beer they give you foam and the canned or bottled beer wasn't included on all inclusive. Food service was rubbish as well as is not free buffet they served and the portions where very small and waiting in long queues until you got the food, and if want more you have to rejoin the queue. Overall state of the hotel anf facilities where poor . Most of the things over there were closed.