Ensana Aquahouse

Super as usual

一級棒，環境和衞生都很好。室內4個池，室外2個熱池。礦泉泳池漂亮舒服，室外硫磺池冬天好暖和，吃了酒店日料餐廳，味道很好。房間MINI BAR首次使用居然完全免費，着實意外。唯一就是温泉去不提供浴巾，需要拿房間的浴巾，當然前台很幫忙還是給了，非常感謝。離海邊燈塔很近。對了，預約可以免費使用附近的AQUAHOUSE 3小時，我們沒時間，沒去。

Exelente

We traveled with kids (ages 9 and 5) and with a group of friends (8 adults / 6 kids) end of august 2025. Don't get me wrong, the facilities are plentiful and good, the hotel looks great and there's a plethora of both indoor and outdoor pools to choose from. However, from our group, 5 people got sick (3 kids, 2 adults), one of the children pretty bad needing hospitalization. Viral enterocolitis the hospital said. There were also multiple other guests with symptoms at the same time, so if was pretty extended. Unfortunately, while the premises does look good, the hygiene leaves to be desired. Can't really recommend this, if I would have known there's a 30%+ chance of getting sick, I obviously would not have paid.

I stayed at Ensana Aqua House for four days and had high expectations, especially because of its modern, minimalist design – something that really appeals to me. When I arrived, I was genuinely impressed: the hotel looks beautiful, the rooms are spacious, clean, and very stylish. We even got an upgrade over the room type we had reserved. Unfortunately, several aspects of the experience were disappointing. There aren’t enough sunbeds at the pool or on the beach, and many guests reserve them early in the morning by placing towels, only to leave for hours. This means that by 10 AM, it’s nearly impossible to find a place to sit, and some guests ended up sitting on the grass. The staff doesn’t intervene in any way – I understand they may not want to disturb guests, but the result is unfair and frustrating for others who simply want to enjoy the facilities and cannot. Dinner was also not particularly good, and the main restaurant was extremely crowded during breakfast, which made meals feel rushed and chaotic rather than relaxing. The most serious issue, however, was that I discovered bed bugs in my bed right before checking out. Even more concerning, another couple we were travelling with also found bed bugs in their room. When we caught one to show the staff, the housekeeper simply said “OK” without any reaction. I told three hotel employees about the issue – two responded with indifference, and only one made an effort to empathize. It felt like the situation wasn’t treated seriously at all. It’s such a shame, because the hotel has so much potential thanks to its beautiful design and great location. But with hygiene issues of this level and a lack of professional response from staff, I sadly cannot recommend staying here.

The first week of April confirmed the variability of the weather from 20 degrees to snow. Nevertheless, we had pleasant walks around the sea, a stay in the thermal pools, saunas, which was complemented by a reasonable number of guests and excellent cuisine and service, especially the Filipino waitresses.