Hilton Garden Inn Salamanca

October 2022 This is Hilton garden inn salamanca guanajuato Mexico. What a shame. This hotel has been going down for a couple years now. I know one thing. This is not Hilton. We switched rooms 3 different times. 1st had a scorpion on the bathroom 2nd had live cucarachas 3rd had dead cucarachas Then the General Manager Juan Carlos had the nerve to tell us that we have brought them with us. The room with dead cucarachas was been inspected by me and the Hilton personal and that’s when we found dead cucarachas. Juan Carlos told us that he would upgrade us to a bigger suite when he found out that cucarachas have been a his hotel prior to us been there. And we got nothing. They put us back on the same rooms. I over heard other customer having the same issues. Food was horrible, dry. Not flavor. Old from day before. This place used to be what you expected from a Hilton but this is a random corner Motel. - ——————————- Aug 2022 I have been staying here for a couple years now. I have notice that their service has gone down, quality of their food and lack of maintenance to their installation. Their pool is falling a part, hot tub has not work for at least a year. Front desk people aren’t the friendliest. I think it’s time for new management.

This is my second time staying at this hotel. Everyone deserves a big thank you. Both times my experience has being great. The rooms are clean, the front desk is very polite. The food is great, the waiters and waitress are very friendly. I have nothing but good things to say about everyone that works here. Definitely one of my places to stay in Salamanca GTO.