The Reserve Hotel

Do not stay here. We booked as stop over on the way to Melbourne to break the drive with our kids. The photos are misleading. Towels have holes in them, bathroom smelt like wee, pillow cases looked slept on and had dirt!!! I actually felt dirty staying in the room with my small children and can't wait to leave. Loud music and drunk people outside the rooms all night. Bad place for young kids and not family friendly. It's q reserve for DIRTY drug *******, alcoholics and bogans . So angry we have been mislead. Don't be fooled!!!!!

Yes, it's a budget hotel, but what u get is way below budget. First impressions when you drive in, is ok this could work.. stayed second building, top floor. Opon parking we witnessed quite a few , what seemed to be long term residents smoking and drinking out side the rooms on chairs.. brushed it off, as there was lots of road works, maybe they were part of that. From bed time, 9pm ish (kids) thru to 130 am the local residents continued drinking, talking loud and carring on.. wasn't until I opened blinds and window that they realised they need to shut up. The room was out dated, needs a face lift. Not cleaned propley as we found a deroderant can under bed, windows were full of cobwebs and baby spider hatching.. doona for Queen bed was a off coloured doona placed between 2 flat sheets. Deffently not a place to take kids or any family.. the photos do not look like the rooms, don't be fooled like I was

As we needed to stay an extra night after having prepaid the first through **********, the hotel deducted 2 nights accomodation from my credit card and despite repeated requests to have the overcharging refunded, they do not answer my calls or emails.